Cresta Agentic Assist delivers context-aware guidance, knowledge, and automation throughout every conversation. Resolve issues faster, drive more revenue, and elevate your customer experience with real-time AI that's proven at enterprise scale.
Cresta
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Amal asked about change fees
Good news — because this is a weather cancellation, there's no change fee at all. I can rebook you at no cost, your seat upgrade carries over, and your checked bag transfers without a second fee.
- Confirm the cancelled segment and waiver eligibility.
- Rebook within 24 hours, carrying upgrade and bag fees.
Flights cancelled for weather rebook free on the next available service in the same cabin, with no change fee or fare difference…
Paid seat upgrades move to the rebooked flight when an equivalent seat is available; otherwise the upgrade is refunded…
Confirm name and confirmation code WX3492 before discussing the booking.
State that weather cancellations rebook free — no change fee, upgrade and bag fee carry over.
Give the 7:15 AM and 12:05 PM options and let the customer choose.
Weather waiver on WX3492 — customer also wants the paid upgrade moved. Can you approve the fare difference?
BApproved — waive the difference and note it on the record. I'm watching the call.
WX3492 (Denver → Chicago, 11/15) cancelled for weather; Amal called to rebook and asked about fees.
Rebooked to WX1180, 7:15 AM, row 8 window. Waiver applied — no change or bag fee, upgrade carried over. Meal voucher issued.
Amal ended the call satisfied. Summary emailed to her.
“I completely understand, and I’m sorry this disrupted your work. I can get you on the first flight tomorrow morning, or a later one if you’d rather not do an early start.”
Amal Haddad’s upcoming flight from Denver to Chicago was recently cancelled. She’s potentially calling for a refund or rescheduling.
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AI that elevates every agent and every conversation
Turn every agent into a top performer with real-time guidance
Empower agents with real-time hints, reminders, and workflows tailored to each conversation. With proven, context-specific strategies, agents can confidently navigate any scenario like seasoned professionals from day one.
See moreResolve issues faster with precise, real-time knowledge
Give agents the clarity to handle complex questions with confidence. During live interactions, Cresta Knowledge Agent combines what's being said with on-screen context to deliver exact, source-backed answers instantly.
See moreDrive productivity and capture better data with AI summaries
Fully customizable summaries generate instantly to reduce after-call work, capture structured information, and preserve context for seamless hand-offs—helping agents move faster while improving data quality.
See moreScale digital conversations without sacrificing quality
Transform sales and support efficiency across chat and email. Cresta embeds intelligent typing automation in existing workflows, reducing manual typing by over 50% with AI trained on top performers and successful outcomes.
See morePowering better outcomes across all industries
Make exceptional agent performance your competitive advantage.
Precise models, tailored to your business
Small, specialized AI models recognize the nuanced needs and behaviors behind your business processes, at scale across millions of conversations. With Opera, business teams can build workflows for specific scenarios, test and simulate them on historical conversations, and refine them without writing code.
Engineered for real-time performance
Industry-leading latency ensures that your teams never miss a chance to act on an opportunity, answer questions correctly, or overcome an objection. Speech recognition, moment detection, and assistance delivery are optimized together so that agents receive guidance at the speed of a natural conversation.
One platform that reinforces what works
Deliver the right answers, offers, guidance, responses, and automated actions across use cases and industries—all on the same platform as quality management, coaching, and training. Turn conversation insights into a targeted flywheel that closes performance gaps and makes the next interaction better.
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Frequently asked questions
What is Cresta?
Who was Cresta built for?
What is Cresta Agentic Assist?
How is Cresta Agentic Assist different from other agent assist products?
Does Agentic Assist handle after-call work and call summaries?
What does Agentic Assist actually do during a live call or chat?
How can I get a demo of Cresta Agentic Assist?
Helpful Resources
Learn about Knowledge Agent, an innovation that eliminates the need for human agents to search during live conversations.
AI-powered simulations, built from real customer conversations, help agents build skills faster and turn coaching into measurable gains.
A new way to test AI agents, train human agents, pressure-test decisions, and understand customer behavior at scale.