Unlock your team’s true potential with real-time Agent Assist
Cresta Agent Assist gives every agent superpowers, guiding them with best practices, precise answers, and AI summaries so they can get better results, faster.
Turn every agent into a top performer with behavioral guidance
Empower agents with real-time hints, reminders, and workflows tailored to each conversation. With proven, context-specific strategies, agents can confidently navigate any scenario like seasoned professionals from day one.
“Cresta is instantaneous so I don’t even know if we could quantify how much better it is than how we used to coach...it’s 100% better because it's instant coaching.”
Eliminate searching and guesswork with real-time knowledge
Empower agents to resolve issues faster and more consistently. Cresta’s Generative Knowledge Assist unifies your knowledge sources and instantly delivers precise responses in real time, with no need for searching or prompts.
“It truly helps me quickly glimpse to see if the content matches my needs without adding time to my call by having to look for relevant resources! Also, having the ability to share why a resource wasn't helpful is beneficial so that improvements can be made to tailor the responses we're given.”
Drive productivity and capture better data with AI summaries
AI Summaries are fully customizable, generate instantly to maximize AHT reduction, and power real-time workflows with structured information.
“Auto summarization definitely helps. It has most of your key details there, really cuts down on timing…to get to your next call sooner.”
Increase chat concurrency while maintaining exceptional service
Transform the operating efficiency of chat-based sales and support teams. With Cresta’s chat co-pilot, Cresta can reduce agent typing by over 50% using models that learn from top performers and successful conversation outcomes.
“Cresta is a life changer! It provides a lot of helpful suggestions that make responding to customers easier and more efficient."
Why do enterprise contact centers trust Cresta Agent Assist?
Precision performance
Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency.
Unified intelligence
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.
Responsible AI
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination.
Turn every conversation into a competitive advantage
Learn how Cresta can transform your company's customer experience strategy with Agent Assist
