Real-time oversight and guidance for a hybrid workforce
Cresta’s Agent Operations Center gives enterprises real-time control and confidence over every conversation, uniting oversight and intervention for human and AI agents in one command center to ensure accuracy, compliance, and customer trust at scale.
Augment AI agents with human judgment
Monitor live conversations and step in when it matters, guiding AI agents with instructions that shape their next response or direct messages that are relayed to the customer verbatim. When higher-risk moments arise, take over instantly to ensure the best outcome for the customer.
Detect and act before issues escalate
Pinpoint moments that matter by detecting emotional cues, compliance risks, and low-confidence signals that could derail customer conversations. Alert supervisors when intervention can add value or when an AI Agent needs support on complex or high-stakes interactions. Acting early preserves trust, improves containment, and keeps conversations on track.
One command center for your hybrid workforce
Manage oversight, coaching, and escalation from a single command center for both human and AI agents. Define the operating models, roles, and workflows for human-in-the-loop automation to scale responsibly as operations evolve.
Upskill teams for human-AI collaboration
Redefine how humans and AI Agents work together in a hybrid model by introducing AI oversight roles. This shift empowers teams to guide automation, strengthen governance, and accelerate adoption, building a workforce where humans and AI collaborate to deliver consistent, high-quality customer experiences.
Why do enterprise contact centers trust
Cresta AI Agent?
Unparalleled AI expertise
Collaborate with dedicated AI Agent forward-deployed product managers and engineers to design, deploy, and scale AI Agents tailored to your business goals.
Proven market leadership
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.
Flexible, multi-model architecture
Stay ahead of the innovation curve with Cresta's agentic architecture, designed to rapidly incorporate best-of-breed models at every layer of the AI Agent stack.
Drive performance with confidence
Scale supervision and intervention across agents with Cresta’s Agent Operations Center.
