Resources Library

Webinars

Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives

Learn more
Videos

Introducing Conversation Intelligence for AI Agents

Learn more
Ebooks

Humans + AI: The Formula for CX Excellence

Learn more
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Ebook

Unlock AI-Driven Knowledge Management

A blueprint for transforming your knowledge base into an AI-ready foundation: structured for machines, trusted by humans, and optimized for business performance

All Content types
All Topics
Ebooks
Learn more
No items found.
Ebook

Rethinking Success in the Contact Center: The 2025 Benchmarking Guide

Discover how leading organizations are redefining performance with modern, predictive, and outcome-driven benchmarks. Whether you’re scaling AI agents or optimizing hybrid teams, this is your blueprint for measuring what matters.

All Content types
All Topics
Ebooks
Learn more
No items found.
Video

AI Workflows for Debt Collections

See how an AI-driven workflow surfaces a real-time behavioral checklist for an agent, highlighting key behaviors proven to increase collections, such as payment negotiation.

All Content types
All Topics
Videos
Learn more
No items found.
Webinar

Find Hidden Insights, Fast: Simplify Your Analytics with Cresta AI Analyst

In this live demo, you'll discover how effortlessly you can identify hidden patterns, pinpoint the causes behind issues, and find solutions.

All Content types
All Topics
Webinars
Learn more
Conversation Intelligence
All Topics
Video

Introducing Cresta’s Omnichannel AI Agent

Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.

All Content types
All Topics
Videos
Learn more
AI Agent
All Topics
Video

Why did Forrester call Cresta "...a force to be reckoned with"?

Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.

All Content types
All Topics
Videos
Learn more
Conversation Intelligence
All Topics
Video

Why Mutual of Omaha Describes Cresta's AI Implementation as “Easily the Best”

“Challenges mean nothing to them”. Hear from Laif Wheeler, Mutual of Omaha’s Vice President of Customer Acquisition, on why implementing Cresta’s end-to-end AI platform was made seamless and easy, thanks to Cresta’s strategic partnership.

All Content types
All Topics
Videos
Learn more
No items found.
Report

Cresta named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025

Cresta has been named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report, which evaluates 10 vendors across 31 criteria. Download your complimentary copy of the report today.

All Content types
All Topics
Reports
Learn more
Conversation Intelligence
All Topics
Video

AI Workflows for Telecommunications - Mobile Plan Upsell

See how Cresta customers use AI-driven workflows to improve compliance and stay on-message when an upsell opportunity is identified by proactively prompting the agent and using customer-tailored, behavior-driven guidance.

All Content types
All Topics
Videos
Learn more
No items found.

No posts match your search

Try changing your search terms.