Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives
Welcome to the AI Maturity Blueprint webinar series, where expert speakers explore the four essential pillars of AI adoption in contact centers: People, Process, Technology, and ELT Buy-In. In this series, you’ll learn how to build a next-generation contact center where AI and human agents seamlessly collaborate to deliver exceptional results.
Our fourth and final episode, “Winning ELT Buy-In: Getting Leadership to Champion Your AI Initiatives,” tackles the single most critical factor in AI success—executive support. You can have the right people, the right processes, and cutting-edge technology, but without leadership buy-in, even the best AI initiatives can stall.
Join John Donovan, Technologist and former CEO of AT&T, and Sai Vivek, Senior Vice President of Customer Success at Cresta. Together, they’ll reveal insider strategies for securing executive backing and ensuring AI investments translate into measurable business impact. You’ll discover:
- How to align AI with strategic business priorities to gain executive sponsorship
- The psychology behind leadership decision-making (and how to navigate common objections)
- Proven tactics for presenting a compelling AI business case—with real-world ROI examples
Without leadership buy-in, even the best AI initiatives stall in pilot purgatory. This session gives you the strategies, frameworks, and real-world insights from leaders that have been there to turn executive hesitation into full-scale commitment.
Speakers
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Propel Holdings transforms customer experience with Cresta’s AI platform
As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.
The Untapped Power of Conversations: Turning Hidden Insights into Enterprise Impact
United Airlines has built a powerful insights-to-action engine that extends well beyond the contact center. Learn how the airline leverages conversation insights to drive real-time event and policy response, identify data-driven changes to key products and policies, and optimize core digital experiences.
Introducing the Agent Operations Center
Automation is scaling fast and supervisors need a new way to guide both human and AI agents with confidence. Cresta’s Agent Operations Center brings every live conversation into one unified command center, giving teams the real-time visibility, context, and support tools they need to manage a hybrid workforce effectively.