Understanding the Agent Lifecycle
How AI-driven real-time coaching stops the revolving door of agent attrition, increases productivity, and improves CX
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Infographic
How three leading companies rely on customized strategies to drive dependable sales performance & outcomes
Cresta analyzed over 6M conversations to determine how often contact center agents are following real-time prompts from Cresta to perform certain behaviors. We then calculated the KPI impact of following these behaviors at the right time. Read on to learn about how this impacted three leading businesses.
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Agent Assist
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How Collections Teams Can Navigate Compliance without Sacrificing Performance
Riding years of economic tumult, collections teams are grappling with market trends that amplify the existing challenge of performing their work.
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