Eliminate searching and guesswork with real-time knowledge
Empower agents to resolve issues faster and more consistently, while eliminating unnecessary transfers. Cresta’s Generative Knowledge Assist unifies your knowledge sources and instantly delivers precise responses throughout every conversation.
Empower agents with proactive, real-time knowledge
Generative Knowledge Assist proactively identifies knowledge moments throughout each conversation, putting exact answers and workflows right at agents’ fingertips with no need for searching or prompting.
Deliver accurate, contextually relevant answers
Cresta combines multiple fine-tuned models into an intelligent system that uses the full context of each conversation for more reliable knowledge retrieval and grounds responses to prevent hallucination.
Turn knowledge into action with guided workflows
Automatically identify the right procedure or workflow for any sales or support scenario. With step-by-step guidance to navigate even the most complex conversations, guided workflows ensure that agents stick to approved playbooks and best practices.
Unify sources and democratize knowledge access
Consolidate and sync knowledge from multiple sources. With a single source of truth and real-time knowledge delivery, contact center leaders can minimize transfers, consolidate queues, and improve resolution rates.
Why do enterprise contact centers trust Generative Knowledge Assist?
Precision performance
Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency.
Unified intelligence
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.
Responsible AI
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination.
Power up your agents
For a customized view of how Generative Knowledge Assist can enhance your contact center knowledge management, book a personalized demo
