Eliminate searching and guesswork during customer conversations
Empower agents to resolve issues faster and more consistently, while eliminating unnecessary transfers. Cresta Knowledge Agent continuously listens and delivers precise answers in real time, grounded in both conversation and on-screen context.
.avif)
Empower agents with proactive, real-time knowledge
Knowledge Agent proactively identifies knowledge moments throughout each conversation, putting exact answers and workflows right at agents’ fingertips with no need for searching or prompting. Delivered through a persistent, browser-based experience, it follows agents wherever they work so guidance is always within reach.
Turn on-screen signals into more precise answers
By incorporating real-time browser context, Knowledge Agent can reference details such as account status, order history, or loyalty tier to tailor responses to the exact customer scenario. The result is situation-specific guidance, even when critical details aren’t explicitly stated.
Turn knowledge into action with guided workflows
Automatically identify the right procedure or workflow for any sales or support scenario. With step-by-step guidance to navigate even the most complex conversations, guided workflows ensure that agents stick to approved playbooks and best practices.
Unify sources and democratize knowledge access
Consolidate and sync knowledge from multiple systems into a single source of truth. With centralized management and real-time delivery, leaders can reduce transfers, consolidate queues, and improve resolution rates.
Why do enterprise contact centers trust Cresta Agent Assist?
Precision performance
Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency.
Unified intelligence
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.
Responsible AI
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination.
Power up your agents
Cresta Knowledge Agent continuously listens and surfaces precise answers in real time, grounded in conversation and on-screen context, so agents can resolve issues faster and with greater consistency.
