Summarize every conversation with speed and precision
Instantly generate accurate, customizable summaries during and after customer conversations to reduce AHT, improve the accuracy of customer data, and facilitate better collaboration between human and AI agents.
Capture the details that matter, every time
Automatically capture call reason, resolution, and outcomes with industry-leading accuracy and latency. Within seconds, Cresta delivers concise, editable summaries and syncs them with your CRM so critical context is never lost.
Tailor summaries to your unique business needs
Customize summary templates to mirror your organization’s terminology, workflows, and data requirements. Cresta blends bespoke data generation, instruction fine-tuning, and reinforcement learning to deliver precise, purpose-built summary models.
Generate detailed notes throughout each conversation
Continuously extract custom entities and structured notes as the conversation unfolds. Agents can verify and reference critical information in real time, reducing errors, accelerating escalations, and minimizing after-call work in regulated industries where every detail matters.
Deliver seamless hand-offs between human and AI Agents
Generate and display summaries that equip human agents with the context they need during AI Agent hand-offs and escalations. A concise, detailed transfer summary eliminates repetition, reduces customer friction, and minimizes additional handle time, improving the experience for both customers and agents.
Why do enterprise contact centers trust Cresta Agent Assist?
Precision performance
Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency.
Unified intelligence
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.
Responsible AI
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination.
Turn every conversation into a competitive advantage
Learn how Cresta can transform your company's customer experience strategy
