Effortless, connected customer journeys across every channel
Cresta AI Agent unifies voice and digital interactions into one seamless experience. Eliminate customer repetition, dynamically adapt communication styles, and blend channels to optimize for outcomes.
Switch channels without losing context
Empower customers to engage on their terms, starting in any channel and switching at any time. Cresta AI Agent preserves context so conversations flow seamlessly and customers never need to repeat themselves.
“Working with Cresta has been a turning point for our customer service and sales strategy. We’ve seen a 5.5x improvement in containment, which has meaningfully reduced operational costs while improving our customer experience."
Consistent outcomes, adaptive experiences
Cresta AI Agent delivers consistency across channels while adapting to the unique characteristics of each. Shared knowledge, integrations, and guardrails power voice and digital interactions, while tone and communication style are fully adaptive. Calls feel natural, messaging is efficient, and every exchange reflects your brand.
Guide every conversation to the ideal channel
Leverage predictive analytics to understand which conversations are best suited to each channel, based on outcomes like satisfaction and resolution. Use these insights to steer customers to the most effective channel for their needs, enabling smarter routing decisions that improve CX and reduce costs.
Blend channels for stronger customer outcomes
Deliver seamless, cross‑channel experiences by guiding customers in one channel while providing supporting content in another, minimizing customer effort, accelerating resolution, and elevating the overall experience.
Built on a
trusted AI Agent
foundation
GenAI-powered conversations
Deliver human-like, brand-aligned interactions that adapt naturally across voice and digital.
Decentralized agentic design
Navigate dynamic conversations, securely take action across your tech stack, and resolve your most complex issues.
Enterprise-grade security
Ensure compliance and minimize risk with system-level guardrails, supervisory models, and proactive monitoring built into a hybrid design.
Future-ready architecture
Always leverage best-of-breed models without vendor lock-in, ensuring agility and cost efficiency.
Continuous optimization
Pinpoint automation opportunities and surface behaviors that drive better outcomes with industry-leading conversation intelligence.
Why do leading contact centers choose Cresta for omnichannel success?
Unparalleled AI expertise
Collaborate with dedicated AI Agent forward-deployed product managers and engineers to design, deploy, and scale AI Agents tailored to your business goals.
Proven market leadership
Partner with a leader recognized for delivering proven results with Fortune 500 companies across diverse customer experience use cases.
Flexible, multi-model architecture
Stay ahead of the innovation curve with Cresta's agentic architecture, designed to rapidly incorporate best-of-breed models at every layer of the AI Agent stack.
Turn every conversation into a competitive advantage
Learn how to transform your omnichannel CX strategy, delivering more for less with Cresta AI Agent.
