AI-powered testing at scale for safer deployments and better CX

Scale AI agent testing across real-world scenarios with automated simulations, calibrated evaluators, and test coverage that grows with your agent. Catch issues before they reach customers, ship updates with confidence, and iterate faster while protecting customer experience.

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Define what great looks like

Give your team a clear, shared source of truth for how your AI agent should behave. AI drafts a structured checklist of binary, verifiable criteria from your existing documentation and converts each one directly into an LLM evaluator that runs across both test conversations and production traffic. Calibrate each evaluator against human expert review, so your team can trust what the results are telling them.

Simulate real customers, not just ideal scenarios

Evaluate AI Agents against Synthetic Customers derived from your conversation data, reflecting the full range of behaviors, language, and edge cases your Agent will encounter in production. As your customer base evolves, so do they. Expand test coverage, validate performance, and deliver more resilient AI Agents that consistently perform across the scenarios you expected, and the ones you didn't.

Validate every detail, at scale

Confirm that AI agents behave as intended before customers ever interact with them. Automatically generate test cases from real customer questions, requirements violations, production feedback, and more, so your coverage reflects how customers actually behave. Review logic flows, variables, and tool calls without code to resolve issues before they impact CX and accelerate time-to-value with every release.

Ship updates with confidence

Safeguard AI agent performance and customer experience by testing updates in a controlled environment. Run A/B tests to compare agent versions against a baseline and only deploy changes that meet release criteria. Every iteration is validated before it reaches customers, avoiding costly setbacks and disruption.

Gain peace of mind from staging to production

Versioning, approvals, and one-click rollbacks derisk launches and updates, while full history and audit trails maintain transparency and compliance across your enterprise.

The AI Agent lifecycle

Discover

Identify what to automate and the key behaviors that drive successful outcomes.

Build

Design and manage AI agents aligned to your brand and objectives.

Test & Deploy

Validate behavior and performance before launch to safeguard customer experience and reduce risk.

Optimize

Continuously refine and expand automation with real-time insights, keeping performance aligned with evolving business needs.

Ready to launch without surprises?

See how Cresta de-risks releases with end-to-end testing and safe deployment.

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