TransformAutomateAnalyzeAugmentTransform the subscriberexperience across every conversation
Automate subscriber interactions without compromising service quality, guide agents to resolve issues and retain customers in real-time, and uncover insights that reduce churn and grow lifetime value. All with a unified AI platform built for enterprise scale.
Automate subscriber journeys without sacrificing CX
Cresta AI Agent delivers fast, personalized support across billing, plan changes, technical issues, and more. It helps telecom providers scale high-quality service, reduce escalations, and control costs—while maintaining full compliance.
- Engage subscribers 24/7 with human-like conversations
- Resolve complex issues like device setup and network troubleshooting with precision
- Protect subscriber data with enterprise-grade guardrails
Help agents resolve faster and sell smarter
Cresta Agent Assist helps telecom agents handle account, billing, and technical questions quickly and accurately. Real-time AI surfaces the right answers, reduces compliance risk, and identifies upsell opportunities within everyday service conversations.
- Surface instant answers for billing, plan, and service-related questions
- Recommend add-ons or upgrades based on customer needs and context
- Reduce handle time and improve records with AI-generated summaries
Dial in insights that boost retention and revenue
Cresta Conversation Intelligence uncovers patterns across billing, cancellation, and plan change conversations. It highlights churn risks, missed upsell opportunities, and performance gaps—driving action through coaching and automated quality reviews.
- Identify what drives retention, NPS, and revenue growth
- Evaluate every conversation for quality, consistency, and compliance
- Deliver coaching that improves save rates, upsell execution, and resolution
One AI partner. Proven results across every contact center use case
Discover winning behaviors and coach more effectively across sales
20%
Increase in revenue
40%
Increase in span of control
Transform your subscriber experience
See the unified platform for human and AI agents in action with a personalized demo.
