Press Releases

Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor.

Dec 9, 2025

Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents

New capabilities uncover which conversations to automate and how to design AI Agents to get the job done

Dec 2, 2025

Cresta Breaks Down Language Barriers With Real-Time Translation and Multilingual AI

Cresta enables seamless customer service across languages and countries with built-in internationalization support

Nov 19, 2025

Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents

New capabilities announced at Cresta Wave give businesses greater reach, control, and confidence as they transform the customer experience with AI

Nov 13, 2025

Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence

Cresta’s integrated testing suite uses AI to test AI, ensuring AI Agents are accurate, reliable, secure, and production-ready

Sep 30, 2025

Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel

Agent Assist for email empowers teams to deliver faster, higher-quality support; comprehensive email support in Conversation Intelligence unlocks voice of the customer visibility in 100% of email exchanges

Aug 12, 2025

Cresta Launches Intelligent Omnichannel AI Agent, Delivering Seamless Customer Experience Across Voice and Digital Channels

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels

Jun 9, 2025

Cresta Named a Leader and “...A Force to Be Reckoned With” in Conversation Intelligence for the Contact Center

The company received the highest score possible in 16 criteria, including Insights-to-Action, Real-Time Guidance, and Outcome Analysis

Jun 5, 2025

Cresta Extends Global Footprint with New Offices in APAC and EMEA

Andrew Cannington joins Cresta to lead APAC and accelerate the adoption of Cresta’s unified platform for human and AI agents

Apr 23, 2025

Cresta Now Available on the Google Cloud Marketplace with Deployment on Google Cloud Platform

Expanded partnership with Google Cloud will expand availability to Cresta’s solutions, enabling more contact centers to accelerate the adoption of AI transformation

Apr 8, 2025

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Webinar

What CX Orgs Must Get Right in 2026: Building a Human + AI Workforce

Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare.

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Video

Alaska Airlines + Cresta: Service at a New Altitude

Learn how Alaska Airlines uses Cresta to understand why guests are contacting them in real time, equip agents with just-in-time knowledge, and reduce friction across the travel experience,all while delivering fast, caring service at scale.

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Video

Propel Holdings transforms customer experience with Cresta’s AI platform

As this fast-growing fintech scales, Propel turned to Cresta to handle rising service volume, improve efficiency, and keep people at the center of every interaction.

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