Press Releases

Cresta Breaks Down Language Barriers With Real-Time Translation and Multilingual AI

Cresta enables seamless customer service across languages and countries with built-in internationalization support

Nov 19, 2025

Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents

New capabilities announced at Cresta Wave give businesses greater reach, control, and confidence as they transform the customer experience with AI

Nov 13, 2025

Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence

Cresta’s integrated testing suite uses AI to test AI, ensuring AI Agents are accurate, reliable, secure, and production-ready

Sep 30, 2025

Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel

Agent Assist for email empowers teams to deliver faster, higher-quality support; comprehensive email support in Conversation Intelligence unlocks voice of the customer visibility in 100% of email exchanges

Aug 12, 2025

Cresta Launches Intelligent Omnichannel AI Agent, Delivering Seamless Customer Experience Across Voice and Digital Channels

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels

Jun 9, 2025

Cresta Named a Leader and “...A Force to Be Reckoned With” in Conversation Intelligence for the Contact Center

The company received the highest score possible in 16 criteria, including Insights-to-Action, Real-Time Guidance, and Outcome Analysis

Jun 5, 2025

Cresta Extends Global Footprint with New Offices in APAC and EMEA

Andrew Cannington joins Cresta to lead APAC and accelerate the adoption of Cresta’s unified platform for human and AI agents

Apr 23, 2025

Cresta Now Available on the Google Cloud Marketplace with Deployment on Google Cloud Platform

Expanded partnership with Google Cloud will expand availability to Cresta’s solutions, enabling more contact centers to accelerate the adoption of AI transformation

Apr 8, 2025

Cresta Announces Rapidly Scaling AI Voice Agents in Production

Cresta AI Agent automates customer conversations with human-like understanding, empathy, and problem-solving skills for Brinks Home Security

Feb 27, 2025

Cresta Unveils AI Analyst, Empowering Organizations to Uncover Insights From Customer Conversations at Unparalleled Speeds

Building on their recent voice virtual agent launch, Cresta adds new agentic AI capabilities to enable businesses to ask questions in natural language and unlock new insights from customer conversations

Jan 23, 2025

Cresta Resources

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Video

Cresta Real-Time Translation

Enable agents and customers to communicate effortlessly across languages. Embedded directly into Agent Assist, it automatically detects and translates speech in real time, helping enterprises reduce friction and deliver seamless multilingual experiences.

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Video

Cresta WAVE 2025 Highlights

Relive the best moments from Cresta WAVE 2025, where visionaries, innovators, and CX leaders came together to shape the future of AI and customer experience.

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Data Sheet

Cresta Real-Time Translation

Cresta Real-Time Translation enables agents and customers to communicate effortlessly across languages.

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