Cresta Composer Agent embeds intelligent typing automation directly into your agents’ existing chat and email workflows. With AI-driven Smart Compose and Suggestions based on proven best practices, agents can type less, respond faster, and deliver exceptional customer experiences at scale.
Help agents type less and respond faster with replies tailored to each conversation
Deliver the right response without lifting a finger
Boost productivity and response quality simultaneously. Cresta’s Smart Compose and AI Suggestions understand conversational context, anticipate agent typing, and generate complete responses based on proven best practices.
Fine-tuned AI for performance and brand alignment
Cresta’s typing models are fine-tuned using your organization’s historical conversations and top-performing responses. This ensures every suggestion aligns with your brand, accurately reflects business-specific terminology, and is optimized to drive critical outcomes such as CSAT, resolution rate, and conversion.
Provide context-specific knowledge and expertise
Resolve customer issues quickly and accurately without guesswork or unnecessary transfers. Cresta Knowledge Agent delivers answers tailored to the context of every chat and email conversation.
Embed AI directly into existing digital workflows
Cresta Composer Agent integrates seamlessly with your existing CCaaS, digital support, and ticketing platforms. With out-of-the-box integrations and a customizable SDK, you can embed typing automation directly into the agent experience, increasing adoption and minimizing the agent learning curve.
Make exceptional agent performance your competitive advantage
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Precise models, tailored to your business
Small, specialized AI models recognize the nuanced needs and behaviors behind your business processes, at scale across millions of conversations. With Opera, business teams can build workflows for specific scenarios, test and simulate them on historical conversations, and refine them without writing code.
Engineered for real-time performance
Industry-leading latency ensures that your teams never miss a chance to act on an opportunity, answer questions correctly, or overcome an objection. Speech recognition, moment detection, and assistance delivery are optimized together so that agents receive guidance at the speed of a natural conversation.
One platform that reinforces what works
Deliver the right answers, offers, guidance, responses, and automated actions across use cases and industries—all on the same platform as quality management, coaching, and training. Turn conversation insights into a targeted flywheel that closes performance gaps and makes the next interaction better.
Proven in production
Turning great experiences into powerful outcomes
"If I told my agents tomorrow that we weren't going to have Agentic Assist anymore, I would have a complete mutiny on my hands."
Jaymi Fiveash
Sr. Director, Guest Services
"It's really important that we can deliver fast and customized service to our guests, and I see this as a big enabler in order to do that. They're going to be able to get to the information they need quickly and accurately without having to dig through multiple sources of data. It will really help them improve their quality of answers as well as their speed of answers."
Lori Bradshaw
Managing Director of Guest Care
“Cresta is all about creating a consistent customer experience….we’re seeing good things across all our core metrics, average handle time going down, transfer rates going down, NPS going up, and ultimately overall call volumes going down.”
Philip Kolterman
CIO
30pt
Increase in NPS
61%
Increase in dollars collected per hour
75%
reduction in after-call work
50%
Improvement in customer response time
$3.3M
revenue lift
30%
increase in revenue per chat
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