CUSTOMER CONVERSATIONS, POWERED BY DATA
Cresta seamlessly integrates with existing tech stacks, transforming contact centers by connecting data, insights, and AI workflows to turn every conversation into a competitive advantage.
Easily integrate into any environment
When it comes to integrations, Cresta has you covered with an extensive ecosystem of out-of-the-box connectors, flexible APIs and SDKs, and a proven track record of supporting on-premise and cloud contact centers. Don’t see something you need? Let’s chat.
Discover the possibilities of connected data and workflows
Personalized Experiences
Leverage customer metadata for tailored interactions, enhancing greetings, accelerating problem-solving, and delivering personalized offers.
Targeted Compliance
Minimize regulatory risk by providing tailored disclaimers and reminders based on customer data such as location, age, and eligibility.
Data Hygiene
Automatically update CRM records in real-time, capturing new contact information, preferences, and attributes to keep your data accurate and up to date.
AI-Summarized Notes
Push AI-generated summaries into your case management, ticketing, or CRM system after each interaction, saving time and maintaining clear conversation records.
Outcome Insights
Refine your strategy and improve agent performance by using conversational outcome data to automatically identify agent behaviors that truly drive results.
Real-time Knowledge
Equip agents with instant access to the right information and processes throughout each conversation, with AI that delivers exact answers in real-time for a better customer experience.
“As a home security company, we’re required to utilize on-premise telephony services. Without Cresta, we would never have seen the benefits of a generative AI platform without the potential risks of a full migration to the cloud. We gain insights into customer behavior and ensure real-time coaching, reinforcing processes, metrics, and QA—everything Cresta offers—applies consistently to all our agents.”
Maximize impact with enterprise-grade integration capabilities
Exchange real-time data
Transform conversations, automate workflows, and uncover deeper insights, with bi-directional data that stays in sync at near-zero latency.
Proven at scale
Seamlessly exchange large volumes of data, with an unparalleled track record of performance and reliability in the world’s largest, most complex organizations.
Trusted and secure
Protect your data with encryption, dedicated databases, access controls, and PII redaction built to exceed even the strictest industry standards.
