Customer conversations,
powered by data

Cresta seamlessly integrates with existing tech stacks, transforming contact centers by connecting data, insights, and AI workflows to turn every conversation into a competitive advantage.

Explore the platform

Easily integrate into any environment

Personalized Experiences

Leverage customer metadata for tailored interactions, enhancing greetings, accelerating problem-solving, and delivering personalized offers.

Targeted Compliance

Minimize regulatory risk by providing tailored disclaimers and reminders based on customer data such as location, age, and eligibility.

Data Hygiene

Automatically update CRM records in real-time, capturing new contact information, preferences, and attributes to keep your data accurate and up to date.

AI-Summarized Notes

Push AI-generated summaries into your case management, ticketing, or CRM system after each interaction, saving time and maintaining clear conversation records.

Outcome Insights

Refine your strategy and improve agent performance by using conversational outcome data to automatically identify agent behaviors that truly drive results.

Real-time Knowledge

Equip agents with instant access to the right information and processes throughout each conversation, with AI that delivers exact answers in real-time for a better customer experience.

Maximize impact with enterprise-grade integration capabilities

Exchange real-time data

Transform conversations, automate workflows, and uncover deeper insights, with bi-directional data that stays in sync at near-zero latency.

Proven at scale

Seamlessly exchange large volumes of data, with an unparalleled track record of performance and reliability in the world’s largest, most complex organizations.