Turn real-time agent guidance into better business outcomes
Equip every agent with the expertise to perform like your best. Cresta Behavioral Guidance delivers targeted hints, checklists, and workflows at precisely the right moments throughout each conversation, reinforcing the key behaviors that impact CSAT, sales, and compliance.
Successfully navigate the moments that matter most
Deliver targeted, context-aware guidance in real time as conversations unfold. Outcome-driven hints, behavioral checklists, and guided workflows help agents follow best practices, maintain compliance, make personalized recommendations, and confidently overcome objections.
Trigger guidance at precisely the right moment
Ensure every recommendation is relevant, timely, and tailored to your unique business needs. Easily trigger real-time guidance using custom intent models fine-tuned to recognize nuanced scenarios and behaviors, with no technical skills required.
Deploy powerful AI workflows with clicks, not code
Determine when and how real-time guidance is delivered with a no-code AI orchestration engine. Combine conversational triggers, integrated data, and sophisticated business logic into custom workflows with the precision and flexibility required to drive better outcomes at scale.
Resolve issues faster with real-time supervisor coaching
Reduce hold times and minimize disruptive transfers by enabling agents to discreetly request supervisor assistance through Live Assist. Supervisors receive real-time alerts and can follow the live transcription, providing behind-the-scenes guidance via chat.
Why do enterprise contact centers trust Cresta Agent Assist?
Precision performance
Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency.
Unified intelligence
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.
Responsible AI
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination.
Turn every conversation into a competitive advantage
See Cresta Behavioral Guidance in action
