Optimize AI agent performance with outcome-based insights

Gain the clarity to drive continuous improvement and maximize the value of AI agents. Understand performance with predictive outcomes, uncover the why with root cause analysis, and safeguard quality across 100% of conversations with scalable behavioral oversight.

Get a demo

Watch video

Turn data into decisions that drive better outcomes

Track predictive outcomes like resolution, CSAT, sentiment, and conversion in real time to move beyond surface-level reporting. Dive deeper using natural language queries and conversation analysis to uncover the root causes behind results, enabling faster, more informed decisions.

Safeguard quality and trust at scale

Protect your brand by ensuring every AI agent interaction meets enterprise standards. Automated quality checks validate behaviors and flag deviations, while democratized feedback contributes to continuous improvement. The result: higher customer trust, lower risk, and greater efficiency gains.

“It’s a common misconception that AI agents require less oversight than their human counterparts. In reality, managing [them] demands the same level of precision and continuous quality assurance.”

Phil Kolterman

CIO, Brinks Home

Maximize outcomes with a unified view of human and AI performance

Make smarter tradeoffs across cost, efficiency, and experience. Side-by-side benchmarking of AI And human agents reveals where automation excels, where people add value, and how to combine both for the best outcomes.

Gain insight into the true voice of your customers across every conversation

Capture customer perception, feedback, pain points, and more from every interaction across voice and digital channels. Uncover insights that drive product innovation, pricing strategies, and policy decisions, turning customer signals into enterprise-wide advantages.