Cresta CEO & CMO on the Unified Human-AI Contact Center
In our latest Executive Stage, Cresta CEO Ping Wu and CMO Russell Banzon tackle the biggest challenge in contact centers today: how to bring humans and AI together as one workforce.
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
The AI visionary highlights three misconceptions that contact centers – and the broader business – have over implementing GenAI
Comcast Ventures Participates in Cresta’s $125M Series D Round
We’re incredibly excited to announce Comcast Ventures’ participation in Cresta’s $125M Series D round of financing.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.
Cresta CEO & CMO on the Unified Human-AI Contact Center
In our latest Executive Stage, Cresta CEO Ping Wu and CMO Russell Banzon tackle the biggest challenge in contact centers today: how to bring humans and AI together as one workforce.
Comcast Ventures Participates in Cresta’s $125M Series D Round
We’re incredibly excited to announce Comcast Ventures’ participation in Cresta’s $125M Series D round of financing.
Customer Service Agents Think AI Could Actually Help Them
Customer service agents actually see a silver lining in AI, not just dark clouds. At least two new studies indicate agents believe generative AI will enhance their jobs and not eliminate them.
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
The AI visionary highlights three misconceptions that contact centers – and the broader business – have over implementing GenAI
AI Leaders to Watch
One way to find out where AI is heading: follow the money. Here’s our analysis of the AI application providers attracting the most attention and funding.
2024 Forbes AI 50
Explore the Forbes Artificial Intelligence 50 List of 2024, in partnership with Sequoia and Meritech Capital, spotlighting promising AI-driven businesses.
Acqueon and Cresta Team Up to Create a “New Tier of Customer Engagement Technology”
Acqueon and Cresta have pooled their resources to launch a solution with the power to unlock “a new tier of AI-enabled customer engagement technology.” Let’s take a closer look at the tech and see whether it lives up to its “new tier” billing.
In 2023, generative AI made inroads in customer service
This year saw the rise of new intelligent capabilities for contact centers to support human and virtual agents in their abilities to deliver effective answers and services faster.
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