Work smarter and faster across every digital interaction
Cresta Chat Efficiency embeds intelligent typing automation directly into your agents’ existing chat workflow. With AI-driven Smart Compose and Suggestions based on proven best practices, agents can type less, respond faster, and deliver exceptional customer experiences at scale.
Deliver the right response without lifting a finger
Boost productivity and response quality simultaneously. Cresta’s Smart Compose and AI Suggestions understand conversational context, anticipate agent typing, and generate complete responses based on proven best practices.
AI that’s fine-tuned for performance and brand alignment
Cresta’s typing models are fine-tuned using your organization’s historical conversations and top-performing responses. This ensures every suggestion aligns with your brand, accurately reflects business-specific terminology, and is optimized to drive critical outcomes such as CSAT, resolution rate, and conversion.
Proactively suggest context-specific knowledge and expertise
Resolve customer issues quickly and correctly without guesswork or unnecessary transfers. Cresta Generative Knowledge Assist and Behavioral Guidance surface accurate answers and timely reminders based on the context of each conversation, with no searching or manual prompts required.
Embed AI directly into existing digital workflows
Cresta Chat Efficiency integrates seamlessly with your existing CCaaS or digital support platform. With out-of-the-box integrations and a customizable SDK, you can embed typing automation directly into the agent desktop, increasing adoption and minimizing the agent learning curve.
Why do enterprise contact centers trust Cresta Agent Assist?
Precision performance
Powered by advanced models and systems, Cresta delivers unmatched accuracy and seamless scalability with task-specific models for optimal outcomes and near-zero latency.
Unified intelligence
Cresta unifies your tech stack by integrating with telephony, chat, CRM, and knowledge systems to transform your contact center with a single intelligent layer for data, insights, and AI workflows.
Responsible AI
Cresta offers an enterprise-grade approach to security, privacy, and responsible AI with industry leading security certifications, custom PII redaction, and advanced guardrails to prevent hallucination.
Turn every conversation into a competitive advantage
See Cresta Chat Efficiency in action
