Transform the patient experience across every conversation
Automate more patient interactions without sacrificing quality, guide staff in real time to improve issue resolution and operational efficiency, and uncover actionable insights that enhance satisfaction. All with a unified AI platform built for enterprise scale.
Deploy automation that improves care and reduces costs
Cresta AI Agent automates patient support with fast, accurate assistance across scheduling, billing, and care coordination. It reduces staff burden, improves access to care, and maintains strict data privacy.
- Support patients with natural, compassionate, 24/7 conversations
- Automate high-volume processes like appointment scheduling and eligibility verification
- Ensure HIPAA-compliant data handling with enterprise-grade controls
Unlock premium performance from every agent
Cresta Agent Assist supports front-line teams in real time, helping them respond to questions about scheduling, eligibility, and billing with accuracy and care. It improves consistency, reduces handle time, and reinforces compliance across every interaction.
- Surface up-to-date eligibility, benefits, and billing details during live conversations
- Capture and summarize patient interactions to reduce documentation time
- Guide staff with information that improves outcomes and ensures compliance
Uncover insights to improve patient care
Cresta Conversation Intelligence provides visibility into every patient interaction—identifying where breakdowns occur, how communication can improve, and where coaching can strengthen outcomes and empathy.
- Analyze conversations to understand barriers to scheduling, billing, and care coordination
- Monitor every call for quality, accuracy, and regulatory compliance
- Deliver coaching that improves clarity, empathy, and service consistency
Transform your patient experience
See the unified platform for human and AI agents in action with a personalized demo.
