Brinks Home CEO Puts Cresta AI Agent to the Test
Brinks Home put Cresta’s AI Agent to the ultimate test—letting their CEO call in as a customer. Watch what happened next, and hear why he calls the launch a “12 out of 10” success.
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Brinks Home™ is one of the largest home security and alarm monitoring companies in North America. They sought to streamline and transform call center operations and substantially improve the agent experience and QA processes. Supported by Cresta’s team, Brinks Home was able to seamlessly integrate Cresta within their various contact center solutions, including their legacy on-premise technology.
Today’s AI Agents must handle high-stakes, multi-step conversations with the speed, accuracy, and empathy customers expect. They need to update sensitive account information, personalize experiences, escalate when needed, and stay on-brand throughout. Cresta makes this possible—resolving complex issues quickly, securely, and with care.