Press Releases

Cresta and Atento Sign Strategic Partnership to Deliver Hybrid Human-AI Customer Experience Solutions

Cresta Names Sequoia’s Doug Leone as Board Chair, Carl Eschenbach Rejoins Board as Growth Accelerates

Cresta surpasses $100 million in annual recurring revenue.

Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Center Workers

Knowledge Agent eliminates guesswork, improves employee satisfaction, and increases first call resolution.

Forbes Names Cresta One of America’s Best Startup Employers of 2026

This marks the third straight year Cresta has been named to the list, climbing the rankings year over year.

Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor.

Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents

New capabilities uncover which conversations to automate and how to design AI Agents to get the job done

Cresta Unveils Four Products at Cresta Wave to Unleash the Potential of Human and AI Agents

New capabilities announced at Cresta Wave give businesses greater reach, control, and confidence as they transform the customer experience with AI

Cresta Launches Automated AI Agent Testing So Businesses Can Deploy AI Agents with Confidence

Cresta’s integrated testing suite uses AI to test AI, ensuring AI Agents are accurate, reliable, secure, and production-ready

Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel

Agent Assist for email empowers teams to deliver faster, higher-quality support; comprehensive email support in Conversation Intelligence unlocks voice of the customer visibility in 100% of email exchanges

Cresta Launches Intelligent Omnichannel AI Agent, Delivering Seamless Customer Experience Across Voice and Digital Channels

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels