Press Releases

Cresta Welcomes Russell Banzon as Chief Marketing Officer

Banzon brings 10+ years of AI and go-to-market experience to Cresta

Apr 17, 2024

Cresta Named to the Forbes AI 50 List of Top Artificial Intelligence Companies of 2024

Apr 11, 2024

Cresta Unveils New Advancements That Drive Powerful Business Outcomes

Apr 9, 2024

Acqueon and Cresta Launch AI-Powered Revenue Generation and Recovery Solution

Mar 26, 2024

Cresta Wins 2024 Business Intelligence Group Artificial Intelligence Excellence Award

Mar 20, 2024

Cresta Named Rising Star Organization by CX Awards

Cresta recognized as an industry leader in innovative artificial intelligence solutions for the contact center

Mar 5, 2024

Cresta Wins Five9 VoiceStream Innovation Partner of the Year Award

Cresta recognized for helping organizations reimagine their customer service experiences in 2023

Feb 7, 2024

Cresta Receives 2023 Future of Work Agent Experience Award

Cresta's Integrated Suite of Intelligent Products Recognized for Improving Customer Service

Jan 8, 2024

Cresta Raises Bar with Generative AI for Contact Center Efficiency

Enhanced solutions empower contact center leaders to turn data-driven decisions into better customer outcomes with AI

Nov 7, 2023

Cresta Named a Leader in The Aragon Research Globe™ for Enterprise Coaching, 2024

Cresta is identified for strengths in omnichannel, real-time coaching, and more.

Oct 11, 2023

Cresta Resources

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Webinar

5 Real-Time Agent Augmentation Strategies That Drive Real ROI

Discover how Cresta Agent Assist uses outcome-driven AI, deep conversation context, and integrated data to unlock unique use cases with significant business value.

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Video

Introducing Cresta’s Omnichannel AI Agent

Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.

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Video

Why did Forrester call Cresta "...a force to be reckoned with"?

Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.

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