Cresta was named a Leader in The Forrester Wave: Conversation Intelligence in the Contact Center, Q2 2025 – Access the report!
AI agents are transforming customer support, from simple queries to complex problem solving. This actionable guide reveals how to strategically deploy AI across your operations for faster resolutions, better CX, and scalable growth.
This document outlines Cresta’s commitment to ensuring fairness, transparency, privacy, quality, and risk mitigation as we develop and deploy generative AI for the world’s leading contact centers.
The telco and communications industry is facing a multitude of challenges. Cresta’s generative AI platform drives real business results in every interaction.
In a volatile post-pandemic world, hospitality contact centers are in need of repeatable success. Cresta’s generative AI platform combines deep insights, intelligent automation, outcome-oriented coaching, and real-time interaction guidance to drive real business results in every interaction.
Deepen policyholder trust and loyalty with each interaction. Reduce compliance infractions and costly productivity loss. Uncover valuable right-sizing opportunities. Scale efficiency and best practices to new and seasonal representatives. Do it all in real time.
Transform your collections strategy with the power of generative AI in the contact center.
Retain more customers, more efficiently using generative AI assists and insights.
Increase agent effectiveness through outcome-oriented coaching and business insights
Cresta centralizes and amplifies the knowledge, insights, and coaching your contact center needs to reach peak performance. Our products seamlessly work together to close the gap between insight and action and unlock each team’s superhuman abilities.
Cresta helps airlines achieve stable success in a turbulent market. With a Real-Time Intelligence suite designed to drive business results, the sky's the limit.
Cresta’s Real-Time Intelligence suite helps financial businesses unlock growth, deliver better customer experience, and ensure compliance — all while helping managers and agents work more efficiently and effectively.
