Solution Briefs Library

Cresta Responsible AI Principles

This document outlines Cresta’s commitment to ensuring fairness, transparency, privacy, quality, and risk mitigation as we develop and deploy generative AI for the world’s leading contact centers.

Cresta for Telco & Communications

The telco and communications industry is facing a multitude of challenges. Cresta’s generative AI platform drives real business results in every interaction.

Cresta for Travel and Hospitality

In a volatile post-pandemic world, hospitality contact centers are in need of repeatable success. Cresta’s generative AI platform combines deep insights, intelligent automation, outcome-oriented coaching, and real-time interaction guidance to drive real business results in every interaction.

Boost Productivity, Enhance CX

Harnessing Generative AI for 
unparalleled customer support for chat

Cresta for Health Insurance

Deepen policyholder trust and loyalty with each interaction. Reduce compliance infractions and costly productivity loss. Uncover valuable right-sizing opportunities. Scale efficiency and best practices to new and seasonal representatives. Do it all in real time.

Cresta for Collections

Transform your collections strategy with the power of generative AI in the contact center.

Cresta for Retention

Retain more customers, more efficiently using generative AI assists and insights.

Cresta Post Call Solution

Increase agent effectiveness through outcome-oriented coaching and business insights

Cresta for Sales

Increase sales efficiency and effectiveness with AI

Generative AI 
for the Contact Center

Cresta centralizes and amplifies the knowledge, insights, and coaching your contact center needs to reach peak performance. Our products seamlessly work together to close the gap between insight and action and unlock each team’s superhuman abilities.

Cresta for Airlines

Cresta helps airlines achieve stable success in a turbulent market. With a Real-Time Intelligence suite designed to drive business results, the sky's the limit.

Cresta for Finance

Cresta’s Real-Time Intelligence suite helps financial businesses unlock growth, deliver better customer experience, and ensure compliance — all while helping managers and agents work more efficiently and effectively.

Cresta for Home and Auto Insurance

Deepen policyholder trust and loyalty with each interaction. Reduce compliance infractions and costly productivity loss.

Solution Packaging

A set of AI-powered solution bundles focused on specific use cases. The solution bundles are intended to help you better discover the capabilities Cresta provides and to help you get started quickly.