Unlock the Power of AI: 7 Tips to Transform Your Knowledge Base
Your knowledge base is more than a repository — it's the cornerstone of delivering exceptional customer experience in an AI-driven contact center. With large language models (LLMs) and advanced retrieval techniques like RAG reshaping how information is accessed, it’s time to rethink your approach.Download our guide, 7 Tips to Optimize Your Knowledge Base for an AI Future, and discover how to:
- Prepare your knowledge base for seamless AI integration
- Maintain a knowledge base that can keep pace with your organization and your customers
Take the first step toward an AI-ready contact center.
Download the guide now!
View more resources
Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.
.jpg)
Automated AI Agent Testing: Safeguarding Customer Experience at Scale
Join Cresta for an inside look at the strategic advantages of Automated AI Agent Testing, giving leaders confidence to scale while reducing risk.
What happens when you stop talking about AI—and start building with it?
This brand film was created entirely using generative AI: script, visuals, voiceover, all of it. It’s not just about agentic AI in the contact center...it’s a showcase of what happens when humans and AI truly collaborate. Made by AI. Directed by Cresta.