Unlock the Power of AI: 7 Tips to Transform Your Knowledge Base

Your knowledge base is more than a repository — it's the cornerstone of delivering exceptional customer experience in an AI-driven contact center. With large language models (LLMs) and advanced retrieval techniques like RAG reshaping how information is accessed, it’s time to rethink your approach.Download our guide, 7 Tips to Optimize Your Knowledge Base for an AI Future, and discover how to:
- Prepare your knowledge base for seamless AI integration
- Maintain a knowledge base that can keep pace with your organization and your customers
Take the first step toward an AI-ready contact center.
Download the guide now!
View more resources

AI Workflows for Healthcare
See how Cresta customers use AI-driven workflows to help agents navigate a conversation with confidence, ensuring every compliance requirement when a Medicare-eligible member calls to explore plan options.

AI Workflows for Travel
See how Cresta customers use AI-driven workflows to help agents address an immediate concern, anticipate a customer's needs and proactively elevate a customer's experience when a flight is delayed.

Beyond the '0' Button: Building AI Agents That Customers Love
Join Cassie Kozyrkov, Google’s former Chief Decision Scientist, and Cresta for a candid conversation on what it takes to build AI that’s trusted, helpful, and enterprise-ready.