Unlock the Power of AI: 7 Tips to Transform Your Knowledge Base
Your knowledge base is more than a repository — it's the cornerstone of delivering exceptional customer experience in an AI-driven contact center. With large language models (LLMs) and advanced retrieval techniques like RAG reshaping how information is accessed, it’s time to rethink your approach.Download our guide, 7 Tips to Optimize Your Knowledge Base for an AI Future, and discover how to:
- Prepare your knowledge base for seamless AI integration
- Maintain a knowledge base that can keep pace with your organization and your customers
Take the first step toward an AI-ready contact center.
Download the guide now!
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Building Signal: Inside Cresta’s AI Concierge
Go behind the scenes on how Signal came to life. From seamless chat-to-voice experiences to real-time guidance, transparency, and action, Signal showcases what’s possible when AI is designed to understand, assist, and adapt.
What CX Orgs Must Get Right in 2026: Building a Human + AI Workforce
Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare.
Alaska Airlines + Cresta: Service at a New Altitude
Learn how Alaska Airlines uses Cresta to understand why guests are contacting them in real time, equip agents with just-in-time knowledge, and reduce friction across the travel experience,all while delivering fast, caring service at scale.