What CX Orgs Must Get Right in 2026: Building a Human + AI Workforce
AI agents are becoming the catalyst for a fundamental shift in the CX operating system. But automation alone isn't enough.
Join Pascal Bornet, world renowned authority on Intelligent Automation and Agentic AI, and Cresta for a candid, no-hype conversation that gets real about the future of AI agents in CX organizations.
Together, we’ll explore key predictions for the hybrid workforce including:
- How humans and AI agents successfully work together at scale
- What it takes to run, govern, and measure a hybrid workforce
- How the role of human agents will evolve
- Why operational readiness is the key to avoid common deployment pitfalls
Expect clear, grounded predictions for 2026, lessons drawn from real-world deployments, and actionable guidance on what CX leaders must get right now to be ready for what’s next.
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What CX Orgs Must Get Right in 2026: Building a Human + AI Workforce
Tune into this fireside chat to hear no-hype predictions on how humans and AI agents will work together in CX — and what organizations must do now to prepare.
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