Turn Frustrated Customers into Happy Ones: Top 10 Tips for Contact Center Agents
Master the art of handling difficult conversations across the contact center, no matter why your customers are dialing in. This guide will give you practical, actionable strategies that empower your agents to turn negative interactions into positive outcomes.
What You’ll Learn:
- How to Communicate with Empathy and Control - Learn how tone and word choice can shape the outcome of even the most tense interactions.
- Techniques for Problem-Solving with Confidence - Ensure faster resolutions while building trust.
- Ways to Personalize and Exceed Customer Expectations - how to tailor responses with personalized data, manage hold times, and much more.
Download now to equip your team with the tools they need to turn challenges into opportunities for customer satisfaction and loyalty.
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From Metrics to Meaning: Insights from the 2025 Benchmarking Study
Join us to gain a clear view of where contact center excellence is heading, and how to position your organization at the forefront of this transformation.
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
With the launch of its Automated AI Agent Testing suite, the company introduces a way to use AI to test AI, giving enterprises the assurance that every AI agent released is accurate, compliant, and production-ready.
Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.