Turn Frustrated Customers into Happy Ones: Top 10 Tips for Contact Center Agents
Master the art of handling difficult conversations across the contact center, no matter why your customers are dialing in. This guide will give you practical, actionable strategies that empower your agents to turn negative interactions into positive outcomes.
What You’ll Learn:
- How to Communicate with Empathy and Control - Learn how tone and word choice can shape the outcome of even the most tense interactions.
- Techniques for Problem-Solving with Confidence - Ensure faster resolutions while building trust.
- Ways to Personalize and Exceed Customer Expectations - how to tailor responses with personalized data, manage hold times, and much more.
Download now to equip your team with the tools they need to turn challenges into opportunities for customer satisfaction and loyalty.
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Introducing Cresta's Automated AI Agent Testing suite
Trust in AI isn’t assumed, it’s earned through comprehensive, disciplined testing. Cresta’s Automated AI Agent Testing suite validates every release with expert-aligned LLM judges, simulated customers that uncover edge cases, and in-product feedback loops that turn conversation reviews into safeguards. The result: safer, faster deployments you can trust.
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Automated AI Agent Testing: Safeguarding Customer Experience at Scale
Join Cresta for an inside look at the strategic advantages of Automated AI Agent Testing, giving leaders confidence to scale while reducing risk.
What happens when you stop talking about AI—and start building with it?
This brand film was created entirely using generative AI: script, visuals, voiceover, all of it. It’s not just about agentic AI in the contact center...it’s a showcase of what happens when humans and AI truly collaborate. Made by AI. Directed by Cresta.