Why Cresta
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Why Cresta
Cresta centralizes and amplifies the knowledge, insights, and coaching your contact center needs to reach peak performance.

Customer Stories
Learn how Cresta is delivering lasting value for our customers.
Solutions
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Brand-building experiences: Cresta CTO & co-founder on driving contact center revenue with AI

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Solutions Overview

Solution Bundles

Revenue Growth
Arm sellers with high-performing personalized coaching that is proven to grow revenue faster.

Customer Care
Real-time guided responses help customer advocates deliver better customer experiences.

Post-Call
Increase agent effectiveness through outcome-oriented coaching and business insights.

Interactive Tour
Use Cases
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The Impact of Generative AI on Revenue-Generating Contact Centers

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Use Cases by Function

Sales

Customer Care

Collections

Retention

Remote Teams

Industries

Automotive

Retail

Telecom

Airlines

Finance

Insurance

Travel & Hospitality
Products
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Cresta Launches Hardphone Integration, Bringing Cloud Functionality and Generative AI to On-Premises Contact Centers

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Product Overview

Product Demo Videos

Agent Assist
Improve agent efficiency and effectiveness with real-time coaching.

Director
Get 100% visibility into team performance and accelerate coaching.

Insights
Uncover customer insights and trends from conversational data.

Virtual Agent
Discover and automate your most common interactions.
Resources
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Cresta Named ‘Strong Performer’ in Conversational Intelligence

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Resource Library

Webinars

eBooks

Reports

Videos

Solution Briefs

Datasheets

Infographics

Press Releases

Cresta Blog

Help Center
Company
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About Cresta

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Transforming the contact center through Generative AI

We are the pioneers of real-time intelligence for customer conversations

Cresta was founded with the goal of using AI to help people learn high-value skills and in doing so, make business radically more productive. Cresta’s team of world-renowned AI thought leaders, industry experts, and top-tier investors lean on experience from scaling companies like Google, Facebook, and Open AI on our march towards helping professionals become experts on day one.

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Backed by world-class investors

We are proud to be backed by some of the most successful and insightful investors in the history of technology, including Tiger Global, Sequoia Capital Greylock Partners, and Andreessen Horowitz. Additional investors include industry leaders Genesys, Five9, JP Morgan, Zoom, and CarMax – along with Andy Bechtolsheim, Mark Leslie and Vivi Nevo. Our investors have backed market leaders like Facebook, LinkedIn, Workday, Okta and Arista.