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USE CASES

Sales

Discover and reinforce behaviors that accelerate revenue growth

Customer Care

Deliver brand-defining CX at a lower cost per contact

Retention

Transform churn risks into  lifelong promoters

Collections

Accelerate collections while minimizing compliance risk

INDUSTRIES

Airlines

Automotive

Finance

Insurance

Retail

Telecommunications

Travel & Hospitality

The Role of People in AI Maturity: Building a Culture of AI-Readiness in Your Contact Center

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PLATFORM

AI Platform

Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.

Responsible AI

Integrations
PRODUCTS

Conversation
Intelligence

Discover and reinforce the true drivers of contact center performance.

Cresta Insights

Cresta Coach

Cresta Quality Management

Agent Assist

Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.

Knowledge Assist

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Virtual Agent

Cut costs with virtual agents that learn from humans to delight customers.
Customers
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Customer Stories

Learn how Cresta is delivering lasting value for our customers.

CarMax

Oportun

Brinks Home

Snap Finance

Vivint

Cox Communications

Holiday Inn

A Top Telecom

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Unlocking Customer Retention: How Aptive Uses Cresta to Save Customers and Drive Revenue

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LLMs and Enterprise

The Future of the Contact Center: AI Predictions for 2025

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About Cresta

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Cresta Raises $125M to Create the Unified Platform for Human and Virtual Agents

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Transforming the contact center
through Generative AI

customer conversations

We are the pioneers of real-time intelligence for customer conversations

Cresta was founded with the goal of using AI to help people learn high-value skills and in doing so, make business radically more productive. Cresta’s team of world-renowned AI thought leaders, industry experts, and top-tier investors lean on experience from scaling companies like Google, Facebook, and Open AI on our march towards helping professionals become experts on day one.

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Backed by world-class investors

We are proud to be backed by some of the most successful and insightful investors in the history of technology, including Andreessen Horowitz, Greylock Partners, QIA, Sequoia Capital, Tiger Global, and World Innovation Lab (WiL). Additional investors include industry leaders Genesys, Five9, JP Morgan, Zoom, and CarMax – along with Andy Bechtolsheim, Mark Leslie and Vivi Nevo. Our investors have backed market leaders like Facebook, LinkedIn, Workday, Okta and Arista.