THE UNIFIED AI PLATFORM FOR HUMAN AND VIRTUAL AGENTS
Cresta’s AI-native solutions utilize advanced models trained on your data for unmatched accuracy, depth, and real-time performance to lower operating costs and drive revenue.
Cresta uses your conversations to develop custom transcription models that learn your unique vernacular to ensure accuracy and empower you to make decisions based on data you can trust.
A one-size-fits-all approach can’t deliver optimal results. Cresta’s proprietary task-specific models offer an exceptional balance of quality, cost, and latency, outperforming generic models and ensuring top-tier results.
Cresta’s models are trained on your data to develop a deep contextual understanding of your customers, agents, and processes. Through human-in-the-loop fine-tuning, our models continuously improve to adapt to your needs, ensuring better performance from day one.
Cresta offers a human-in-the-loop AI trainer for creating and fine-tuning generative intent models tailored to your business, instilling confidence in AI deployment at an enterprise scale.
The first proprietary, domain-adaptive language model for contact center, built to optimize real-time interactions and improve responses through continuous learning.
Cresta’s approach to security, privacy, and responsible AI begins with industry-leading security certifications, custom PII redaction, advanced guardrails to eliminate hallucinations.
HOW DOES CRESTA’S AI PLATFORM DRIVE CONTACT CENTER PERFORMANCE?
Conversation Intelligence
Equip leaders to discover, track, and reinforce the key drivers of contact center performance, enabling better outcomes.
Agent Assist
Make agents more efficient with behavioral guidance, real-time knowledge assist, and workflow automation proven to boost KPIs.
Virtual Agent
Empowers organizations to reduce costs and expand automation use cases with virtual agents that learn from humans to delight customers.
