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    PLATFORM
    AI Platform
    Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data.
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    PRODUCTS
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    Cut costs, not quality, with human-centric AI agents you can trust
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    Harness real-time generative AI to empower agents with unmatched precision and impactful guidance.
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    Discover and reinforce the true drivers of contact center performance.
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    USE CASES
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    Discover and reinforce behaviors that accelerate revenue growth
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    Deliver brand-defining CX at a lower cost per contact
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    Transform churn risks into
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    Accelerate collections while minimizing compliance risk
    INDUSTRIES
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    Why Transcription Performance Is Holding Back Your AI Strategy

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    Learn how Cresta is delivering lasting value for our customers.
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    Our Own Zero to One: Lessons Learned in Building The Brinks Home AI Agent

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    AI Maturity Blueprint: A Practical Guide to Scaling AI Adoption in the Contact Center

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THE UNIFIED PLATFORM FOR HUMAN AND AI AGENTS

Cresta’s AI-native solutions utilize advanced models trained on your data for unmatched accuracy, depth, and real-time performance to lower operating costs and drive revenue.

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CUSTOM TRANSCRIPTION MODELS FOR YOUR ORGANIZATION

Cresta uses your conversations to develop custom transcription models that learn your unique vernacular to ensure accuracy and empower you to make decisions based on data you can trust.

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“Before, accuracy of the transcriptions was always an issue - it makes it really hard to trust the data. So Cresta being as accurate as they are with transcription allowed us to trust our speech analytics.”
CAMERON BRISTOW,
Quality Assurance Manager, Aptive
How Aptive levels up their customer experience
contact center ai platform
THE RIGHT MODEL FOR EVERY CONTACT CENTER USE CASE

A one-size-fits-all approach can’t deliver optimal results. Cresta’s proprietary task-specific models offer an exceptional balance of quality, cost, and latency, outperforming generic models and ensuring top-tier results.

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”Cresta's enhanced solution makes it easy to apply state-of-the-art AI across our entire contact center and continue to raise the bar of our customer interactions.”
BRYAN ENNIS,
VP of Customer Experience Centers, Carmax
Why CarMax chose Cresta as their AI partner
contact center ai solution
MODELS TRAINED ON YOUR DATA FOR BETTER RESULTS

Cresta’s models are trained on your data to develop a deep contextual understanding of your customers, agents, and processes. Through human-in-the-loop fine-tuning, our models continuously improve to adapt to your needs, ensuring better performance from day one.

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”You can’t put a dollar value on being able to see what is happening every day on every call. I am completely blown away. For our business, the potential is unlimited.”
TODD STANLEY,
Chief Operating Officer, Achieve
contact center ai software
WHERE TRUST MEETS AI EXCELLENCE

No-code AI

Proprietary AI

Responsible AI

Cresta offers a human-in-the-loop AI trainer for creating and fine-tuning generative intent models tailored to your business, instilling confidence in AI deployment at an enterprise scale.

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No-code AI

The first proprietary, domain-adaptive language model for contact center, built to optimize real-time interactions and improve responses through continuous learning.

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Proprietary AI

Cresta’s approach to security, privacy, and responsible AI begins with industry-leading security certifications, custom PII redaction, advanced guardrails to eliminate hallucinations.

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Responsible AI

HOW DOES CRESTA’S AI PLATFORM DRIVE CONTACT CENTER PERFORMANCE?

Conversation Intelligence

Equip leaders to discover, track, and reinforce the key drivers of contact center performance, enabling better outcomes.

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Agent Assist

Make agents more efficient with behavioral guidance, real-time knowledge assist, and workflow automation proven to boost KPIs.

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AI Agent

Deliver exceptional customer experiences for less with human-centric AI Agents you can trust.

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TURN EVERY CONVERSATION INTO A COMPETITIVE ADVANTAGE
Discover how Fortune 500 companies use Cresta AI to achieve innovation, scalability, and measurable ROI.
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Sunnyvale, California 94086

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10178 Berlin, Germany

100 King Street West
1 First Canadian Place, Suite 6200
Toronto ON M5X 1E8

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