Take the guesswork out of chatbot automation for the contact center
Cresta’s unique approach to building the right chatbots, the right way
Discover conversations to automate
Cresta’s generative AI models understand conversation drivers, and business outcomes like solved care cases, purchases, upsells, or retentions, to uncover and prioritize Virtual Agent chatbot use cases that offer the greatest ROI.
Understand conversations in-depth
Cresta’s AI models map your conversations, understanding and classifying every agent and customer behavior from call drivers to your desired outcomes—including deviations from your ideal-outcomes path, and how to get conversations back on track.
Automate with insight
Cresta Virtual Agents understand customer behaviors from open-input prompts and intelligently guide conversations to keep customers on your ideal-outcomes path. And, when a live agent is needed, handoffs include LLM-generated summaries so your agents can join conversations with full context.
Leading SaaS provider:
Natural language understanding rate at launch for an open-input Virtual Agent
Internet service provider:
Hours of agent chat time saved in one quarter
Return on investment from implementing a support Virtual Agent
Drive efficiency and business outcomes through intelligent automation and generative AI.