Cresta Expands Vision for Real-Time Intelligence
Introduction of Insights and Chatbot products and updates to Director and Agent Assist enables a...
Build chatbots that learn from top-agents with Cresta’s state-of-the-art NLU and Conversation Design Experts
Cresta Insights surfaces trends in your conversation data to uncover and prioritize chatbot use cases that offer the greatest ROI.
Cresta models automation use cases off of top-agent conversations, ensuring that flows are field-tested and successful before launching.
Cresta Virtual Agent learns from your best agents, and vice-versa. Leverage Cresta’s end-to-end solution to balance between chatbots and agents and optimize across your contact center.
Smart self-service that beats the standard 30% containment ceiling
Deploy field-tested chatbot flows modeled off of top-performing agents for faster success
Real-Time Insights highlight use cases before they flood the contact center
Find the right balance between automation and augmentation with Agent Assist
Features to support self-service, information gathering, routing, and agent pass through:
Features that offer seamless CX, personalized identification and suggestions, and 24/7 service:
Features to qualify leads and progress the sale with personalized suggestions based on profile data:
Cresta Virtual Agent uses Real-Time Intelligence from Cresta Insights to analyze 100% of conversations, identify high value chatbot use cases, and automate ahead of dynamic customer needs.
Not all chatbot flows are created equal. That’s why Cresta’s team of Conversation Design Experts build data-driven chatbot flows based on top-agent performance and stay with you every step of the way.
Cresta is the complete Contact Center Intelligence solution that understands the importance of aligning automation and agent augmentation towards the same goal: providing excellent customer experience.
Introduction of Insights and Chatbot products and updates to Director and Agent Assist enables a...
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