Cresta Expands Vision for Real-Time Intelligence
Introduction of Insights and Chatbot products and updates to Director and Agent Assist enables a...
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Cresta Virtual Agent
Intelligent Automation
Build chatbots that learn from top-agents with Cresta’s state-of-the-art NLU and Conversation Design Experts
Take the Guesswork out of Automation
Automate the Right Use Cases
Cresta Insights surfaces trends in your conversation data to uncover and prioritize chatbot use cases that offer the greatest ROI.
Get Expert Conversation Design and Services
Cresta models automation use cases off of top-agent conversations, ensuring that flows are field-tested and successful before launching.
Continuously Optimize
Cresta Virtual Agent learns from your best agents, and vice-versa. Leverage Cresta’s end-to-end solution to balance between chatbots and agents and optimize across your contact center.
Increased Containment Ceiling
Smart self-service that beats the standard 30% containment ceiling
Faster Time to Value
Deploy field-tested chatbot flows modeled off of top-performing agents for faster success
Automate Ahead
Real-Time Insights highlight use cases before they flood the contact center
Seamless Pass Through
Find the right balance between automation and augmentation with Agent Assist
For Customers Looking to...
Deflect + Reduce AHT
Features to support self-service, information gathering, routing, and agent pass through:
- FAQ Deflection
- User Authentication and Pre-transfer Data Collection
- Assistance Confirmation and Agent Escalation
Improve CX
Features that offer seamless CX, personalized identification and suggestions, and 24/7 service:
- Open Prompt Detection
- User Authentication
- Predictive Suggestions
- Assistance and Inquiry Confirmation
Sell More
Features to qualify leads and progress the sale with personalized suggestions based on profile data:
- Soft Sale
- Upsell/Promotions
- Pre-transfer Data Collection
Automate with Insight
Create a Blueprint for Chatbot Success
Cresta Virtual Agent uses Real-Time Intelligence from Cresta Insights to analyze 100% of conversations, identify high value chatbot use cases, and automate ahead of dynamic customer needs.
Expert Conversation Design
Our Experts Become Your Experts
Not all chatbot flows are created equal. That’s why Cresta’s team of Conversation Design Experts build data-driven chatbot flows based on top-agent performance and stay with you every step of the way.
An End-to-End Solution
A Chatbot That's Part of the Team
Cresta is the complete Contact Center Intelligence solution that understands the importance of aligning automation and agent augmentation towards the same goal: providing excellent customer experience.
Your agents. Powered up.
Let us give you a personal tour of how Cresta can power your people for better CX.