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Watch how Cresta’s generative AI empowers your team to provide next-level customer care with real-time agent assistance, generative knowledge assist, automated coaching tools, and customer insights.

  • Boost agent productivity and improve satisfaction
  • Gain actionable customer insights
  • Automatically coach agents in real time
  • Offer highly personalized customer experiences
"Amazing AI-Powered Coaching Tool"
Sep 13, 2022
Emily R.
Digital Sales Manager, Inbound
Enterprise(> 1000 emp.)
Cresta is a great coaching tool that allows me to review and score chats efficiently. I can read conversations and pull up the score guide on the right-hand side seamlessly. When I coach consultants, Cresta allows me to activate real-time hints in different conversation areas for each team member. Through the Cresta AI, the system learns to place these coaching hints from the thousands of conversations properly.
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"Efficiency at it's best!"
Jun 23, 2022
Stacy R.
Regional Contact Center Training Manager
Mid-Market(51-1000 emp.)
The Cresta application gives the ability to see the call transcript. This is good for future review of the customer calls but especially important for coaching the agents to the next level. This feature also allows the agent to self-check their performance to determine what they can do better on the next call.
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"Cresta A.I."
Sep 13, 2023
Jason L.
Director - Contact Center Training
Mid-Market(51-1000 emp.)
Cresta has helped our Reservations Team improve conversion by almost 5 points since inception. Our leaders love Cresta Director to manage their teams better, saving time and helping with retention.
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"Cresta is a game changer. From a leader perspective, having the ability to surf through is awesome."
May 27, 2022
Jeremy R.
Divisional Manager
Enterprise(> 1000 emp.)
The agent scorecard. This feature has allowed my leaders to be able to deliver a coaching in a fraction of the time it used to take. Cresta crushes their competitors.
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Global brands trust Cresta

Real results

A top five SaaS company achieved a 300% increase in revenue per agent with Cresta

Top US Airline saw 15% reduction in ART and 30% reduction in time to first response

Cox Communications unlocked $13.1 million in additional revenue by arming agents with Cresta

Top retailer has seen 5% increase in NPS per quarter ever since implementing Cresta

Turn insights into actions