Blue Nile Drives Better CX with Cresta
Blue Nile is the leading online retailer of diamonds and fine jewelry, helping their customers celebrate life’s big and small moments. Hear how Michael Hopkins, SVP of Sales & Service, uses Cresta to help them delight their customers. He discusses how Cresta’s Agent Assist solution helped reduce ramp time, deliver real-time coaching and guidance, deliver real-time manager visibility, and increase sales conversions.
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Holiday Inn Club Vacations is a resort, real estate and travel company with a mission to be the most loved brand in family travel. With 28 resorts in top travel destinations across the US, fostering Customer Obsession is a key strategic focus to grow their customer base and business.
Cresta Agent Assist gives every agent their own personal AI-powered coach on every phone and chat conversation. That helps agents improve soft skills and follow proven best practices.
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