A natural-language engine for the entire agent lifecycle. With Conductor, developers can build, test, and improve production-grade AI agents in a fraction of the time, grounded in your business context and Cresta's best practices so they hold up to real-world complexity.
Know your evaluations match your team's judgment. Cresta turns your documentation into structured requirements, then uses those to build LLM judges calibrated against human expert review. Deterministic checks handle the steps that need an exact match.
See moreSee how your agent handles the behaviors, language, and edge cases it will meet in production. Simulated visitor tests run against Synthetic Customers built from your own conversation data.
See moreShip every update knowing nothing broke. Production failures and feedback become test cases in one click, and every version runs against the full test set with auditable before-and-after results.
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Track containment, escalation, resolution, and customer outcomes for every agent and use case, on dashboards built for each team that needs them.
See moreAsk what changed and why, in plain language. Cresta connects performance shifts to the specific behaviors, flows, knowledge gaps, or tool calls behind them, so you know exactly what to refine.
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Roll out changes that prove themselves. Run controlled A/B experiments on live traffic, comparing each new version against the current one so you promote only what measurably improves performance.
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Execute complex, multi-step workflows accurately and consistently. Cresta combines AI reasoning with purpose-built, deterministic code that tracks conversation state and enforces required steps, so processes complete correctly without skipping inputs or losing context.
See moreProtect your business and customers with system-level guardrails, supervisory models, and real-time monitoring. Cresta's unique approach to threat detection proactively identifies emerging risks early and continuously strengthens defenses, so AI Agents operate safely and securely.
See moreOversee live conversations through the Agent Operations Center with AI that flags when intervention is needed. Guide the next response, take over instantly in critical moments, and ensure every interaction remains accurate, compliant, and aligned with your standards.
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AI Agents are transforming customer support, from simple queries to complex problem solving. This actionable guide...
Join Cassie Kozyrkov, Google’s former Chief Decision Scientist, and Cresta for a candid conversation on what it takes to build AI...
A strategic workbook for evaluating, selecting, and deploying AI agents with confidence.
