The Enterprise Buyer’s Guide to AI Agents
AI agents are redefining the contact center — but not all solutions are built for the scale, rigor, and complexity of the enterprise. This guide gives business and IT leaders the framework to make informed, high-impact decisions when choosing an AI agent vendor.
Packed with real-world criteria, evaluation checklists, and key buyer’s tips, it’s designed as a hands-on workbook to help you move from exploration to execution.
In this guide, you’ll learn how to:
- Identify the architectural capabilities that separate scalable, enterprise-grade AI agents from brittle, flow-based systems.
- Evaluate vendors on deployment maturity, integration depth, and lifecycle management to ensure long-term success.
- Build a roadmap for measurable ROI — with practical worksheets to benchmark containment, CX impact, and time to value.
Download the guide today to cut through the hype and choose an AI agent solution that drives lasting performance, reliability, and customer satisfaction.
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Introducing Cresta CLI
Cresta CLI is a command-line interface for the Cresta platform. Developers and the coding agents they work with can read an AI agent's full configuration, query real production conversations, traces, and feedback, script those results into the tools their team already uses, and run tests and deploys inside their own CI/CD pipeline.
Meet Cresta: The Unified Platform for Human + AI Agents
See how leading brands are transforming customer experience and driving greater efficiency with Cresta, the unified platform for human and AI agents.
How Sunbit scaled VIP-level service to millions of customers with Cresta AI
Sunbit's contact center was growing faster than their IVR could handle. By replacing their tree-based phone system with Cresta's AI voice agent and layering in real-time agent assist and 100% QA coverage, Sunbit contained 50% of interactions autonomously, cut routing time from 90 seconds to five, and drove average handle times down 10% — while customer satisfaction went up.