The Enterprise Buyer’s Guide to AI Agents
AI agents are redefining the contact center — but not all solutions are built for the scale, rigor, and complexity of the enterprise. This guide gives business and IT leaders the framework to make informed, high-impact decisions when choosing an AI agent vendor.
Packed with real-world criteria, evaluation checklists, and key buyer’s tips, it’s designed as a hands-on workbook to help you move from exploration to execution.
In this guide, you’ll learn how to:
- Identify the architectural capabilities that separate scalable, enterprise-grade AI agents from brittle, flow-based systems.
- Evaluate vendors on deployment maturity, integration depth, and lifecycle management to ensure long-term success.
- Build a roadmap for measurable ROI — with practical worksheets to benchmark containment, CX impact, and time to value.
Download the guide today to cut through the hype and choose an AI agent solution that drives lasting performance, reliability, and customer satisfaction.
View more resources
Fireside Chat: How CX Leaders Turn AI Hype into Reality
Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.
Windstar Cruises + Cresta: Scaling a High-Touch Guest Experience with AI
Delivering a luxury, guest-first experience at scale isn’t easy, especially when every interaction needs to feel personal. See how Windstar Cruises uses Cresta to support agents in real time, unlock insights from every conversation, and elevate the contact center experience. By leveraging AI across chat and voice, Windstar is able to contain 70% of chats, increase conversion, and analyze 100% of interactions, giving agents the confidence and context to act as true travel advisors. The result: faster answers, more personalized service, and a more data-driven approach to delivering exceptional guest experiences.
United Airlines + Cresta: Helping Customer Experience Take Flight
Delivering exceptional customer experiences at global scale requires more than data, it requires action. See how United Airlines uses Cresta to transform contact center conversations into real-time guidance, helping agents respond with confidence, consistency, and speed. By unlocking insights from every interaction, United empowers teams to elevate service quality, improve operational efficiency, and create better experiences for millions of travelers.