Making Your Contact Center Smart with AI
In this webinar, we’ll review the findings from CCW’s Market Study: Smart Contact Centers, and explore the ways in which the modern contact center needs to evolve to keep pace with shifting business operations and customer expectations.
Join Cresta’s VP of Marketing, Scott Kolman, as he dissects the CCW study and walks through why it’s so critical to equip your contact center with real-time intelligence – and how to get there.
In this webinar, you’ll learn:
- What is a smart contact center?
- The role of personalization in exceptional customer service and revenue growth
- How to keep technology from hindering the growth of your contact center