Reimagining Post-call Through the Power of AI
Many contact centers sample just a portion of customer conversations. The lack of visibility into a holistic view of what is actually happening makes it difficult, if not impossible, to focus efforts and resources where they can drive the most success. Often, this is compounded by a lack of data on agent performance and missing the tools to drive effective coaching at scale.
Join Cresta Director of Product Management, Josh Levin and Senior Product Marketing Manager, Jessica Stallings for a webinar on why a post-call solution is critical for companies to increase agent effectiveness through outcome-oriented coaching and business insights.
Register now to watch on-demand and to learn how a post-call solution can help contact centers to:
- Bridge the performance gap between best and worst agents – and make all performers top performers
- Be more effective by providing managers and supervisors with insights that identify and prioritize key behaviors driving successful outcomes
- Ensure consistency across all agents with real-time, personalized coaching