Cresta Opera: Supercharging Your Contact Center with No-Code AI
Providing personalized real-time coaching to each agent is a challenge for contact centers to implement and scale. Agents need to be coached differently, depending on their performance level and the remote nature of contact center operations makes it difficult to give every agent the individualized coaching they require to become top performers.
Introducing Cresta Opera, the self-serve, no-code AI command center for contact centers. We bring together agents, managers, coaching, and compliance/performance data in a system that automates personalized agent coaching and post-call operations.
Join Cresta Product Manager, Jessica Zhao, for a complete overview of Cresta Opera and its easy to use, powerful capabilities to supercharge your contact center with automated coaching, immediate visibility, and self-serve management.