The Long-Running AI Agent for the CX Work No One Sees

The conversation ends. The work doesn't.

Refunds, complaints, payment adjustments, case processing.

Behind every request is a complex web of follow-ups, approvals, and updates across systems and teams that can take days or even weeks to complete. And much of that work is still done manually, driving up costs, increasing the risk of errors and compliance issues, and pulling your best people away from customers.

The answer isn't humans or AI. It's a better division of work where AI carries execution and people provide judgment and human connection.

See what's possible with Cresta Deputy Agent, the long-running AI agent for end-to-end workflow automation. In this session, you'll get a live look at Deputy in action and hear from CX leaders at Sunbit and Aqua Finance about the manual work and handoffs holding their teams back, and the opportunities they see to transform customer operations.

What We’ll Cover: 

• How to identify high value workflows and backoffice processes that are ripe for automation 
• Why conversational AI Agents alone aren't enough to automate complex processes end-to-end 
• How Deputy Agent supports employees during the conversation, carries context past the call, and completes back-office workflows
• How to move faster, cut manual work, and reduce risk, with full oversight of every workflow
• Where Sunbit and Aqua Finance see the greatest potential for automation with Deputy