Inside the Enterprise: How CX Leaders Turn AI Hype into Reality
CX leaders are focused on reducing costs, driving efficiency through automation, and elevating the customer experience, all while navigating a noisy market filled with bold promises about the future of AI.
But there’s a growing gap between that vision and what can actually be delivered today. The real challenge is no longer why AI. It’s how to operationalize it, prove its value, and deliver results.
In this fireside chat, CX leaders take us inside their AI transformation journeys and share:
- Frameworks for prioritizing high-impact AI and automation initiatives
- How to bridge the gap between vision and execution
- What it takes to operationalize AI across teams, systems, and workflows
- How to prove ROI and measure success for AI initiatives in CX
- How to avoid costly missteps
Grounded in real-world playbooks, this session explores how enterprises are cutting through the noise, aligning on the right priorities, and building pragmatic, data-driven roadmaps that drive real business impact.
If you’re leading AI transformation and ready to move beyond the hype, this session is for you.
Speakers
View more resources
Inside the Enterprise: How CX Leaders Turn AI Hype into Reality
Join this session to see how CX leaders cut through the noise, align on priorities, and build data-driven AI roadmaps.
Aqua Finance + Cresta: 61% Higher Collections, 50% Less After-Call Work
What started as “too good to be true” quickly became transformational. Learn how Aqua Finance uses Cresta to increase dollars collected per hour by 61%, reduce after-call work by 50%, and deliver a more consistent, high-quality customer experience. By equipping agents with real-time guidance, auto-summarization, and AI-driven coaching, Aqua empowers teams to work smarter, focus on customers, and scale without adding headcount.
Cresta: The Unified Platform for Human and AI Agents
Cresta brings together customer insight, automation, and human expertise in a single platform, so you can understand what’s happening in every conversation, identify what drives outcomes, and act on it.