You Can’t Spell Retail Without AI

Covid has forever reshaped the retail industry as we know it, and the contact center is fast becoming a vital source of competitive advantage.  As a result, retailers must rethink their contact center strategy to support the new normal of omnichannel selling by incorporating new strategies and technologies.

Join Michael Hopkins, SVP of Blue Nile, to learn:

• What happened to high-end retail during covid, and why we are not going back.
• 8 challenges retailers face and how to overcome them. 
• How AI and other technologies are helping retailers tackle today’s challenges.
• How Blue Nile is leveraging best-in-class AI to improve conversion rates and increase average order value.