You Can’t Spell Retail Without AI

Covid has forever reshaped the retail industry as we know it, and the contact center is fast becoming a vital source of competitive advantage.  As a result, retailers must rethink their contact center strategy to support the new normal of omnichannel selling by incorporating new strategies and technologies.

Join Michael Hopkins, SVP of Blue Nile, on July 14th, 11:00 am PT, to learn:

• What happened to high-end retail during covid, and why we are not going back.
• 8 challenges retailers face and how to overcome them. 
• How AI and other technologies are helping retailers tackle today’s challenges.
• How Blue Nile is leveraging best-in-class AI to improve conversion rates and increase average order value.