Introducing our Spring ‘24 release: Unlocking unprecedented levels of performance and agent efficiency
Get the details on Cresta's 2024 spring release, full of new advancements that are built to drive powerful business outcomes & agent efficiency.
Product Updates
Introducing our Fall ‘23 release: Leveraging generative AI to empower better outcomes
Our Fall 2023 Release leverages state-of-the-art generative AI to transform contact center operations with enhancements to Knowledge Assist, Outcome Insights, and Opera.
Learn More: Cresta’s Post-Call Solution
Learn more about Cresta's Post-Call solution, which increases agent effectiveness through outcome-oriented coaching and business insights.
Cresta Expands Generative AI Solutions for the Contact Center
Learn about the latest solutions and enhancements to Cresta's real-time intelligence platform, powered by generative AI.
Three Ways AI Supercharges Your Contact Center
Learn how Cresta brings no-code Artificial Intelligence to the contact center, making agents into top performers and supercharging revenue.
Cresta and Five9: Teaming up to create the Intelligent Contact Center
Cresta and Five9: Teaming up to create the Intelligent Contact Center
Announcing Our Summer ’22 Release – Powering Insight to Action
The Cresta Summer 2022 Release: An all-in-one AI platform for the modern contact center that makes it easy to go from insight to action in no time.
Introducing Automatic Summarization
After Call Work is one of the biggest time wasters in the modern Contact Center. Agents spend a whopping ⅓ of call time on post-call activities...
Simplifying The Agent Workflow
Introducing Omni Search and Guided Workflows. Now agents have everything they need to be a top performer on day one. No more searching for answers and workflows across knowledge bases.
Introducing Coaching Plans and Scorecards
Introducing Cresta's Coaching Plans and Scorecards, a contact center's home for coaching and scoring. Managers can score conversations, monitor agent performance over time, and create data-backed coaching plans, all through a single console.
How Cresta Understands Conversations
Learn the different methods Cresta's AI uses to understand the complexities of human conversation.
Demo Day: Cresta’s Platform – Auth, APIs, and More
Cresta's path to a robust API layer that allows us to support our 1st party usage and potential future 3rd party usage
Cresta’s Summer ’21 Release
Taking Customer Care from a cost center to a value center
Announcing Cresta for Voice
Bringing Cresta's Real-time Expertise AI to phone-based sales and service teams.
Cresta’s Spring Release
We’re excited to share our Spring 2021 Release: The Sound of Expertise.
Expertise From Chat Bot to Agent: An End-to-End Chat Solution
Create a seamless customer experience that passes customers from expert chat bot to expert agent.
Enterprise-Grade Security and Monitoring
Learn more about Cresta’s compliance and security capabilities, including SOC2 Type II and SSO.
Spring Launch: But Wait, There’s More!
Cresta's Spring Launch is packed with new features and improvements to drive customer value and make our users happy.
How We Reduced Our Labeling Cost by 10x
How we reduced our labeling cost and efforts by over 10x, while continuously pushing our accuracy benchmarks forward
Action Directed GPT-2
How we made a new controllable language model to make chat agents more effective by making them follow best actions.
Announcing Cresta for Customer Service
Real-Time Assistance and Conversational Insights for Customer Service Teams
3 Key Concepts for Creating AI Product Experiences
AI-powered products are more prevalent than ever before: automatically organizing your photos, driving a car without any human input, and helping you craft a perfect email.
So You’ve Moved to a Virtual Contact Center, Now What?
Curious to know how your virtual contact center strategy is faring? We asked a panel of ex...
