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Reducing Ramp Time & Agent Attrition in Contact Centers

How AI-Driven Real-Time Coaching Stops the Revolving Door of Agent Attrition, Increases Productivity, and Improves CX.

We at Cresta are proud to share “The Q1 2022 Cresta Insights Report”, the very first of many reports that leverage Cresta’s proprietary data to uncover unique insights within contact centers. This report uses data from over six thousand agents and 3.8 million conversations to benchmark the current states of contact center agent attrition and ramp. Then we introduce “The Agent Lifecycle” framework to explore how AI-driven real-time coaching stops the revolving door of agent attrition, increases productivity, and improves CX.

Click here to read the full report.