We are thrilled to share the news that Cresta has been named a 2022 Hot Vendor by Aragon Research, an independent research and advisory company. Aragon Research delivers actionable insights to business and IT executives, empowering them with the information and cutting-edge insight they need to navigate business and technology.
Aragon Research’s Hot Vendor Awards are a yearly opportunity to select and recognize companies across different markets that are ‘noteworthy, visionary, and innovative.’ Cresta has been specifically recognized in the category of AI for the Contact Center.
In Aragon Research’s own words: “In an era of digital transformation, yesterday’s communication methods – such as traditional voice response systems – can’t keep up with the needs of the digital enterprise or the rising customer demand for personalized, consistent journeys. Contact centers are evolving into AI-enhanced intelligent contact centers (ICCs) to enable faster interactions, deeper insights, and seamless experiences for both customers and customer service teams.”
Cresta was founded with the goal of using AI to help people learn high-value skills and by doing so, make business radically more productive. Receiving this award and recognition is further validation that this technology is critical to the evolution and success of the intelligent contact center.
You can read more about our Hot Vendor 2022 award on our press page here.