Driving Better CX to Celebrate Life’s Big and Small Moments

“Cresta was a real game changer for us and very differentiated to anything else that we had seen on the market… in our second month of being live with Cresta I paid out more sales conversion bonuses to our diamond experts and our chat platform than I had ever done in the past.”

Blue Nile is the leading online retailer of diamonds and fine jewelry, helping their customers celebrate life’s big and small moments. Hear from Michael Hopkins, SVP of Sales & Service, on how Cresta helps them delight their customers. He discusses how Cresta’s Agent Assist solution helped reduce ramp time, deliver real-time coaching and guidance, deliver real-time manager visibility, and increase sales conversions.