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CX Leaders: Trends & CX Insights Report

The CX Leaders — Trends & Insights: 2021 Corporate Edition report is designed to provide a wide-lens view of the customer experience industry, touching on many topics, including consumer preferences, CX strategies, best practices, and more.

Results are further enhanced by Practitioner Perspectives, snapshot commentaries from CX leaders who are today driving CX excellence across various industries. Unique to this edition is the Consumer Comparison section. This section provides several select findings that allow the reader to compare and contrast results from the Consumer and Corporate editions, providing a unique insight into sometimes differing perspectives.