Humans + AI: The Formula for CX Excellence
What happens when human expertise meets the power of AI? Metrigy Research explores this winning combination in this ebook, "Humans + AI: Blending the Best of Both for CX Greatness."
Inside, you’ll uncover:
- How AI enhances human performance in contact centers
- Proven strategies to balance automation and empathy
- Real-world results from companies leveraging AI for CX transformation
Discover how to achieve exceptional customer experiences by harnessing the strengths of humans and AI together.
Download your copy today!
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Introducing Cresta’s Omnichannel AI Agent
Today’s customers move across channels and your AI Agent should too. Cresta’s Omnichannel AI Agent delivers seamless, personalized support across voice and digital channels, switching channels when it helps and preserving context throughout to guide every interaction to resolution. Powered by GenAI, it’s fast, connected, and built for real CX journeys.
Why did Forrester call Cresta "...a force to be reckoned with"?
Cresta was named a Leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025. Discover why Forrester named Cresta a "...force to be reckoned with" in conversation intelligence, and why we received the highest possible scores in 16 crucial criteria.
Why Mutual of Omaha Describes Cresta's AI Implementation as “Easily the Best”
“Challenges mean nothing to them”. Hear from Laif Wheeler, Mutual of Omaha’s Vice President of Customer Acquisition, on why implementing Cresta’s end-to-end AI platform was made seamless and easy, thanks to Cresta’s strategic partnership.
