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Building the Foundation for Contact Center Agent Success with AI

As the driving force behind your customer experience (CX) operations, contact center agents play a crucial role in shaping long-term business success. Dive into the transformative impact of artificial intelligence (AI) in the contact center as it lays the foundation for outstanding employee experiences (EX) and, consequently, unparalleled CX.

Uncover key tactics to enhance your contact center’s efficiency in this comprehensive Frost & Sullivan whitepaper:

  • EX Excellence: Learn why prioritizing employee experience is the new frontier for contact center leaders, surpassing even customer experience.
  • GenAI Revolution: Explore how Generative AI (GenAI) is transforming coaching, providing real-time insights and post-call analytics for superior agent performance.
  • Real Results: Discover how Cox Communications achieved a 20-30% boost in revenue per chat session and reduced agent turnover using AI-driven strategies.

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