Akhil Talwar
Head of Product, Cresta Agent Products
AI Innovation
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Technology
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AI-Ready Knowledge for Contact Centers: Closing the Gap Between the Knowledge Base and AI
Learn about Cresta's approach to transform knowledge bases into AI-ready knowledge that supports the modern contact center.
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Engineering
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Best Practices
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Industry Leadership
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Closing Last-Mile Quality Management Gaps: The Role of Screen Recording in Contact Centers
Contact centers handle complex customer interactions, but fragmented tools often create inefficiencies and compliance challenges. Cresta's new screen recording feature closes this gap in quality management, providing comprehensive visibility into agent interactions. From ensuring regulatory compliance to driving performance improvements, screen recording is transforming contact center operations.
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Product
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