Chuan Wang

Engineering Lead, Agent Assist

AI Innovation
All Topics

More than Just a Model: How Cresta Delivers Precise, Adaptable Summaries with Ultra-Low Latency

This post breaks down how Cresta built a system, from training data to model tuning, that delivers fast, high-quality summaries tailored to the realities of contact centers.

Learn more
Engineering
All
AI Innovation
All Topics
Industry Leadership
All Topics

How AI and digital messaging are transforming customer service

Learn about how AI and digital messaging are transforming customer service, the benefits, and how Cresta's capabilities play a role

Learn more
Industry News
All
AI Innovation
All Topics
Industry Leadership
All Topics

How fine tuned LLMs power knowledge assist, summarization, and chat suggestions

Learn about how Cresta is leveraging fine tuned LLMs to power knowledge assist, summarization, and chat suggestions in this latest post on our foundation model, Ocean.

Learn more
Engineering
All
AI Innovation
All Topics
Industry Leadership
All Topics

How custom summarization saves hours of after-call work

One of the most remarkable abilities in large language models (LLMs) is to distill extensive and complex information into concise, coherent, and meaningful summaries.

Learn more
Industry News
All

Ready to see the results for yourself?

See the unified platform for human and AI agents in action with a personalized demo

Get a demo