Demi-Shay Baker
Senior Product Marketing Manager
AI Innovation
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Technology
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AI-Ready Knowledge for Contact Centers: Closing the Gap Between the Knowledge Base and AI
Learn about Cresta's approach to transform knowledge bases into AI-ready knowledge that supports the modern contact center.
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Engineering
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AI Maturity
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Best Practices
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Leveraging Technology for AI Maturity: Choosing the Right Tools and Platforms
In today’s fast-evolving customer service landscape, staying ahead means more than just keeping up with trends—it requires a strategic focus on the tools and platforms that will future-proof your contact center. As enterprises navigate the complexities of AI adoption, understanding their stage of AI maturity becomes essential.
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Industry News
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