James Purvis

AI Innovation
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Best Practices
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Revenue Growth
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An Innovative Approach to Closing the Agent Performance Gap

Every organization suffers from a performance gap between its top employees and the rest. This issue is as prevalent as ever when it comes to the contact center

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Best Practices
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Customer Experience
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Improve Your Net Promoter Score with Cresta

Call centers have been flooded with an unprecedented amount of call volume since the beginning of the pandemic as customer

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