Blog
Introducing Knowledge Agent: Real-Time Answers, Right Where Agents Work
Learn about Knowledge Agent, an innovation that eliminates the need for human agents to search during live conversations by delivering real-time answers directly inside the browser where agents already work.
ChatGPT and Generative AI in the Enterprise
ChatGPT, a recently released Generative AI model, has taken the world by storm and sparked the interest of business executives. Its ability to generate fluent and useful text has understandably captured the attention of many leaders, across a wide variety of industries, looking to stay ahead of the curve.
Five9 Names Cresta VoiceStream Innovation Partner of the Year
Cresta has been named VoiceStream Innovation Partner of the Year by Five9, a leading provider of the intelligent cloud contact center.
Aragon Research Names Cresta as an Innovator for Conversational AI
Aragon Research, Inc has released their latest report, Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report, listing Cresta in the “Innovator” section. The report is the first of its kind as it specifically focuses on conversational AI capabilities and solutions targeted to the contact center.
4 Trends Shaping Contact Centers in the Insurance Industry
Four trends continue to have tremendous impact on the intersection of contact centers and generating value in the insurance industry, and require a strategic and full response.
4 Sales Behaviors Proven to Increase Revenue and Drive Conversions
Through analyzing more than 340,000 inbound sales conversations across a variety of industries, we were able to uncover the key behaviors that top sales performers are doing, that most predict a value add for both customers and businesses.
Case Study: Fortune 500 Company Drove 7% Increase in Revenue
With open enrollment – and peak volume for customer service calls – approaching, the company was seeking a solution to streamline their operations.
Cresta Named 2022 Hot Vendor by Aragon Research
Aragon Research’s Hot Vendor Awards are a yearly opportunity to select and recognize companies across different markets that are ‘noteworthy, visionary, and innovative.’ Cresta has been specifically recognized in the category of AI for the Contact Center.
Three Ways AI Supercharges Your Contact Center
Learn how Cresta brings no-code Artificial Intelligence to the contact center, making agents into top performers and supercharging revenue.
How to Build Differentiated CX in Financial Services
How can financial services leaders build better CX to foster a loyal customer base? In a complex industry growing more saturated, a few key opportunities to stand apart have emerged. We’ll outline the ways financial businesses can differentiate themselves, and highlight the ways Cresta can help. Read this blog post to learn more.
A Three-Phased Guide to Happier Agents
As customer service agents grapple with high volume and increased pressure, it’s harder than ever to perform well. Agents who are good at their jobs are happier (and vice versa) — happy agents are less likely to leave. But long ramp times and short tenure mean many agents only achieve proficiency right before churning. Read this blog post to learn more why contact center should want to make their agents happy.
How Cresta Helps Airlines Improve Customer and Agent Experience
When airlines leverage the power of real-time intelligence, they’re bound to see compelling results. Read this blog post to learn more!
How Cox and Cresta partner to increase revenue
Cresta’s Real-Time Coaching Platform helped Cox communications grow revenue per conversation by 30% and reduce ramp time by 2 weeks. Read this blog post to learn how!
Cresta and Five9: Teaming up to create the Intelligent Contact Center
Cresta and Five9: Teaming up to create the Intelligent Contact Center
Announcing Our Summer '22 Release - Powering Insight to Action
The Cresta Summer 2022 Release: An all-in-one AI platform for the modern contact center that makes it easy to go from insight to action in no time.
No Blog posts match your search
Try changing your search terms.
Ready to see the results for yourself?
See the unified platform for human and AI agents in action with a personalized demo
