Why Voice and Chat AI Agents Should Behave Differently, By Design
Voice and chat AI agents need different behaviors to deliver effective customer experiences. Learn what to share across channels, what to adapt, and how to preserve customer context throughout.
Crafting a Natural-Sounding AI Voice
Go behind the scenes of Signal, Cresta’s AI concierge, and explore the technical foundations that power its conversational experience.
Evaluating AI Voices – What Does It Mean to Sound “Good”?
"Your AI Agent doesn't sound good"—this critique is perhaps the deepest dread for anyone building a voice agent.
Cresta’s Three Strategic Pillars of AI Agent Defense for Enterprise Security and Compliance
AI agents can’t just be smart—they need to be safe. This post unpacks Cresta’s three-pillar guardrail framework, built to keep enterprise AI agents secure, compliant, and resilient from day one.
Why Voice and Chat AI Agents Should Behave Differently, By Design
Voice and chat AI agents need different behaviors to deliver effective customer experiences. Learn what to share across channels, what to adapt, and how to preserve customer context throughout.
Crafting a Natural-Sounding AI Voice
Go behind the scenes of Signal, Cresta’s AI concierge, and explore the technical foundations that power its conversational experience.
Evaluating AI Voices – What Does It Mean to Sound “Good”?
"Your AI Agent doesn't sound good"—this critique is perhaps the deepest dread for anyone building a voice agent.
Cresta’s Three Strategic Pillars of AI Agent Defense for Enterprise Security and Compliance
AI agents can’t just be smart—they need to be safe. This post unpacks Cresta’s three-pillar guardrail framework, built to keep enterprise AI agents secure, compliant, and resilient from day one.